Janet Gould
Las Vegas,NV
Summary
Proven Pharmacy Technician with extensive experience at Walmart, adept in workflow optimization and team collaboration. Demonstrated ability to enhance pharmacy operations and customer satisfaction through problem-solving and maintaining confidentiality. Trained new staff, ensuring adherence to HIPAA regulations, and improved process efficiencies, significantly contributing to a professional and efficient work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Retail Pharmacy Technician
Walmart
02.2021 - 09.2024
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
Sales Associate
Walmart
04.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Department Manager
Walmart
03.2015 - 05.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Associate Of Applied Arts - General Studies
Wenatchee Valley College - North
Omak, WA06.2006
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
Certification
Am nationally certified and have my Nevada license
Timeline
Pharmacy Technician
Walmart
09.2024 - Current
Retail Pharmacy Technician
Walmart
02.2021 - 09.2024
Sales Associate
Walmart
04.2020 - 02.2021
Department Manager
Walmart
03.2015 - 05.2020
Associate Of Applied Arts - General Studies
Wenatchee Valley College - North