Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janet Green

Management
Lodi,CA

Summary

★ Strong Service Orientation ★ Change Agent

★ Humanitarian ★ Orphan Advocate

Management professional with over 35 years’ experience in leadership, business operations and extensive volunteer roles. Self-motivated with prior success building and leading teams in ever changing environments. Highly collaborative team leader inspiring superior performance by developing, coaching, and mentoring employees. Self-starter with prior success leading intercultural teams using strong facilitation and critical thinking skills. Enjoys working with people in a collaborative environment, well organized and attentive to detail, analytical thinking and problem solving.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Well-versed in setting up and tearing down catering services, managing food supplies and maintaining impeccable presentation standards. Adaptable and tenacious in handling any challenge.

My entire work and career experience can be found here: https://www.linkedin.com/in/janetmasintergreen/

Overview

37
37
years of professional experience
1
1
Certification

Work History

Catering Assistant

SimpleICIOUS
07.2021 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained flexible work schedule to meet event needs.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained high personal grooming standards and uniform presentation.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Lifted and carried heavy materials.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Pushed, pulled and transported large loads and objects.
  • Removed trash and cleaned kitchen garbage containers.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Catering Server

Century Big Tops
05.2022 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Arranged linens and table settings according to seating plan and event theme.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Utilized proper food handling techniques to establish safety and quality of food served.
  • Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
  • Prepared and maintained drink stations throughout catering events.
  • Maintained clean and safe work environment.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Served meals to customers according to established guidelines.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Replenished condiments and other supplies at tables and service bars.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained high personal grooming standards and uniform presentation.
  • Pushed, pulled and transported large loads and objects.
  • Removed trash and cleaned kitchen garbage containers.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests
  • Provided friendly, courteous service to create memorable moments for guests
  • Arranged linens and table settings according to seating plan and event theme
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
  • Loaded and unloaded delivery van carefully to maximize efficiency
  • Maintained flexible work schedule to meet event needs
  • Cleared dishes and glassware quickly following each course
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Utilized proper food handling techniques to establish safety and quality of food served
  • Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory
  • Prepared and maintained drink stations throughout catering events
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards
  • Maintained clean and safe work environment
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas
  • Served meals to customers according to established guidelines
  • Arranged food, utensils and condiments on trays to serve meals with necessary items
  • Replenished condiments and other supplies at tables and service bars
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Inspected dishes and utensils for cleanliness
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business

Business Excellence Manager

Adobe Systems Incorporated
01.2010 - Current
  • June 2020 - Current
  • Project & Program Management of Key Programs
  • Team Onboarding
  • Proposal Review Process
  • Deal Win/Loss Reviews
  • Deal Retrospectives
  • Overall SA Methodology
  • Drive Business to Scale
  • Support Teams Expanded Remit
  • Teams Yearly Kickoff
  • Productivity Strategist, Americas PSS Sales Services
  • Aug 2018 - June 2020 (1 Year 8 Months)
  • Sales Operations - Adobe Digital Learning Services (ADLS) Americas
  • June 2017 - Aug 2018 (1 Year 1 Month)
  • Program management, tools and data to accurately forecast, team coordination, ensure accurate compensation, new hire on-boarding/training, and ensure ability to close deals at end of each quarter.
  • Account Management - Delivery Assurance
  • Mar 2016 - Dec 2017 (1 year 9 months)
  • Responsible for working with customers, sales, delivery, revenue assurance, customer engagement, operations etc. to ensure customers fully utilized their training funds and training was completed successfully and revenue was appropriately recognized each quarter.
  • Resource Management
  • Dec 2014 - Dec 2016 (2 years)
  • Resource Management of Americas Instructors and Partners related to scheduling and delivering customer onsite training.
  • Business Operations Manager
  • Jan 2010 - Dec 2014 (4 years)
  • Order to Cash
  • Professional Services Revenue Assurance
  • Sales Commissions

Education

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
06.2025

High School Diploma -

Piedmont Hills High School
San Jose, CA
06.1988

Skills

  • Menu Memorization and Presentation
  • Food Assembly
  • High-Volume Dining
  • Security Monitoring
  • Table Bussing
  • Adaptable and Flexible
  • Customer Needs Assessments
  • Special Requests and Substitutions
  • Customer Service and Rapport
  • Table Monitoring and Turnover
  • Bus Tables
  • Kitchen Supply Organization
  • Food Allergy Understanding
  • Cool Under Pressure
  • Operational Efficiency
  • Courteous Phone Demeanor
  • Conflict and Complaint Resolution
  • Bartending
  • Food and Beverage Service
  • Menu Knowledge
  • Hand-Eye Coordination
  • Cleaning Skills
  • Sanitation Skills
  • Station Stocking
  • Plating and Presentation
  • Dining Room Cleaning and Upkeep
  • High-End Event Experience
  • Servsafe Certified
  • Safe Food Handling
  • Hospitality and Accommodation
  • Ability to Lift 30 Pounds
  • Dietary Restrictions
  • Wine and Liquor Service
  • COVID Symptom Screening
  • Workflow Coordination
  • Guest Relations
  • Kitchen Equipment Safety
  • Food Preparation and Safety
  • Food Safety
  • Cleaning and Sanitizing
  • Washing and Storing Dishes
  • Warm and Friendly
  • Guest Satisfaction
  • Employee Evaluation
  • Customer Care
  • Business Leadership
  • Develop Policies
  • Annual Budgets
  • Root Cause Analysis
  • Hiring and Onboarding
  • Customer Service Best Practices
  • Project Workflow Management
  • Corrective Actions
  • Content Workflow
  • Records Organization and Management
  • Inventory Audits
  • Customer Satisfaction
  • Process Development and Streamlining
  • Tracking Metrics
  • Training Programs
  • Strategize Business Plans
  • Overseeing Employees
  • Payroll Administration and Timekeeping
  • Database Maintenance
  • Manage Operations
  • Talent Acquisition
  • Natural Leadership
  • Policy Development and Enforcement
  • Regulatory Compliance
  • Overseeing Logistics
  • Business Growth Initiatives
  • Performance Metric
  • Safety Awareness
  • Departmental Operations
  • Strategic Vision
  • Growth Plans
  • Data Accuracy
  • Oversee Administrative Functions
  • Superior Customer Service
  • Process and Procedure Refinement
  • Risk Analysis
  • Improve Performance
  • Data Collections
  • Quality Standards
  • Staff Training
  • Operational Standards
  • Operations Oversight
  • Business Operations
  • Program Optimization

Certification

  • California Food Handler, ANAB - May 2023

Timeline

Catering Server

Century Big Tops
05.2022 - Current

Catering Assistant

SimpleICIOUS
07.2021 - Current

Business Excellence Manager

Adobe Systems Incorporated
01.2010 - Current

Bachelor of Science - Management

University of Phoenix

High School Diploma -

Piedmont Hills High School

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Janet GreenManagement