Janet Griffin

Meals-on-Wheels Driver

Golden Circle

01.2022 - Current

Developed positive relationships with clients through attentive communication and respectful engagement during deliveries.
Fostered positive working relationships with regular customers.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Collaborated with the Meals-on-Wheels team to streamline delivery processes, resulting in better efficiency and overall performance.
Completed on-time deliveries by choosing best and most efficient routes.
Provided compassionate service to clients, assisting with meal setup if necessary and addressing any concerns or feedback.
Minimized company liability and risks to loads by obeying traffic laws.
Documented mileage, deliveries, pickups, customer issues and damages.
Maintained a clean and organized delivery vehicle for optimal efficiency and safety during daily routes.
Contributed to the improvement of route planning by providing feedback on challenges encountered during deliveries.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Participated in regular training sessions to stay up-to-date on best practices in food handling, safety procedures, and customer service techniques.
Contributed to a positive team environment by maintaining open communication with coworkers and demonstrating flexibility when needed.
Kept detailed records of deliveries and money received from customers.
Successfully avoided time delivery delays by carefully planning best routes.
Adhered to strict privacy guidelines when handling client information, maintaining professionalism at all times.
Enhanced client satisfaction by providing timely and efficient meal deliveries to homebound individuals.
Reported any client concerns or changes in their status to the appropriate Meals-on-Wheels staff, ensuring proper follow-up and support.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Loaded truck and properly secured items to prevent damage for deliveries.
Assisted in packing meals for delivery as needed, adhering to proper food handling and safety guidelines to maintain quality standards.
Delivered services to customer locations within specific timeframes.