Janet Griffith
Ridge Farm,IL
Summary
Compassionate Home Care Provider with a proven track record at Addus Homecare Corp, enhancing patient comfort through tailored care and effective communication. Skilled in meal preparation and patient advocacy, I foster strong relationships, ensuring safety and dignity while promoting independence. Committed to delivering exceptional care that significantly improves patient satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Game Room Attendant
Destiny's
Westville, IL
02.2025 - Current
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Assisted in organizing special events, creating memorable experiences for guests.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Drove repeat business by building rapport with guests, remembering names and preferences over time.
- Educated customers on game rules and strategies, enhancing their overall enjoyment and satisfaction in the Game Room.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
Home Care Provider
Addus Homecare Corp
Champaign, IL
09.2024 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Customer Advocate
Blue Cross Blue Shield of Illinois
Danville, IL
07.2024 - 09.2024
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Increased overall efficiency by streamlining workflows within the customer advocate team.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Educated customers about billing, payment processing and support policies and procedures.
General Manager
McDonald's
Georgetown, IL
07.2011 - 03.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager
Taco Bell
Champaign, IL
11.2002 - 05.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Required
Rio Grande Prep
Mesilla, NMSkills
- Patient care
- Compassionate caregiving
- Meal preparation
- Patient transportation
- First aid and safety
- Housekeeping tasks
- Patient advocacy
- Medical appointment coordination
- Care plan adherence
- Nutrition monitoring
- Behavior redirection
- Medication monitoring
- Verbal and written communication
- Relationship building
- Home safety assessments
- Mobility assistance
- Preventive care monitoring
- Patient comfort measures
- State regulations
- Compassionate client care
- Fall prevention
- Specialized dietary meal preparation
- Patient activity planning
- Personal hygiene support
- Client safety and first aid
- Dressing assistance
- Feeding assistance
- Light housekeeping
- Multitasking and organization
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
Certification
- HCA - Home Care Aide
- Food Safety licensed
- Illinois BASSET Certification
Timeline
Game Room Attendant
Destiny's
02.2025 - Current
Home Care Provider
Addus Homecare Corp
09.2024 - Current
Customer Advocate
Blue Cross Blue Shield of Illinois
07.2024 - 09.2024
General Manager
McDonald's
07.2011 - 03.2023
General Manager
Taco Bell
11.2002 - 05.2011
Required
Rio Grande Prep