Janet Gullion
Clinton Township
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats
08.2016 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Loan Officer Assistant
PRMG INC
02.2022 - 08.2023
- Contacting prospective clients
- Navigating and using Encompass.
- Making sure applications were complete with all documents in the file before sending them to the processor
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Streamlined communication channels between clients, Loan Officer, and underwriters to ensure timely updates and efficient information sharing.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
- Monitored key dates to obtain information by deadlines.
- Improved client satisfaction, promptly addressing inquiries and concerns throughout loan process.
- Compiled and maintained accurate client records, adhering to regulatory compliance and privacy standards.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Mortgage Loan Processor Remote
PRMG
06.2020 - 02.2022
- Pulling fraud reports and analyzing the report
- Getting verbal and written verification of employment from employers and The Work Number
- Pulling flood reports
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
- Boosted team efficiency by training new Mortgage Loan Processors on company policies, procedures, and software systems.
- Ensured client confidentiality and security of personal information, adhering to strict data protection protocols.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loan.
- Weekly training on cyber security and privacy laws and policies.
Customer Service Associate Remote
NexRep Call center
09.2017 - 11.2020
- Upsold products and sold third party offers for discount clubs and magazines
- Processed orders
- Entered customers name and information including payment information into the system
- Used various windows on the computer at one time
- Followed a script
- Assisted customers who were calling to complain
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Collaborated with team members to develop new initiatives that improved overall call center performance.
- Participated actively in ongoing training sessions to stay current with industry trends and best practices for call center specialists.
Call Center Representative
Jackson Hewitt technology services LLC
01.2020 - 05.2020
- I transferred customers to local offices
- I made appointments for customers at their local offices
- I assisted customers with creating Jackson Hewitt accounts online
- I assisted customers who forgot their password
- I assisted with technical issues such as teaching customers how to clear their cache in situations where they could not log on to the website
- Used Zendesk
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Driver Cashier
Grinderz
09.2012 - 09.2013
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Operated cash register and credit card machine.
- Answered phone and took orders.
- Cleaned.
- Driver of the month numerous times.
Ebay Seller
Self-employed
01.2006 - Current
- Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
- Implemented analytics tools to track store performance, identifying opportunities for growth and improvement within the marketplace.
- Developed strategic marketing initiatives to promote products across various channels, driving increased traffic to the eBay store.
- Diversified product offerings by exploring new niche markets, increasing overall store appeal to a wider range of potential buyers.
- Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Excellent rating.
Stay at Home Mom
Self
- Multitasking skills.
- Overseeing extracurricular activities, doctor appointments, academic activities and numerous other activities for one to four children for 30 years.
- Time management.
- Organizational skills.
- Financial Management.
- Project management.
- Flexibility.
- Adaptable.
- Negotiation.
- Conflict resolution.
- Leadership.
- Emotional intelligence.
- Did all of this while doing side jobs and earning a degree.
Education
Associate of Arts Degree - Health Administration
University of Phoenix Online
Bachelor of Science - psychology
University of Phoenix Online
Skills
Honest and dependable
Teamwork and collaboration
Excellent communication
Customer service excellence
Empathy and patience
Tech-savviness
Critical thinking
Calm and professional under pressure
Data Entry
Reliability and punctuality
Building rapport
Typing
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
Xinnix Soar Certificate
Timeline
Loan Officer Assistant
PRMG INC
02.2022 - 08.2023
Mortgage Loan Processor Remote
PRMG
06.2020 - 02.2022
Call Center Representative
Jackson Hewitt technology services LLC
01.2020 - 05.2020
Customer Service Associate Remote
NexRep Call center
09.2017 - 11.2020
Delivery Driver
Uber Eats
08.2016 - Current
Driver Cashier
Grinderz
09.2012 - 09.2013
Ebay Seller
Self-employed
01.2006 - Current
Stay at Home Mom
Self
Associate of Arts Degree - Health Administration
University of Phoenix Online
Bachelor of Science - psychology
University of Phoenix Online