Janet Gutierrez
Spring Valley,NV
Summary
Hardworking employee with customer service experience, multitasking, and dealing with a fast paced setting. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills in any company that I reside in.
Overview
2
2
years of professional experience
Work History
Stock Associate
Hollister.Co
Las Vegas , NV
- Handled all delegated tasks, take out the clothes from package,separate the clothes that needs to be on the floor and in the stock rooms
- Put sensors on all the clothing when unpacked
- In the stockroom USR’s are done by finding the scue and scan the right tag then put them on the floor
- Followed instructions to properly arrange merchandise items.
- Assessed floor displays to restock merchandise.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Assisted customers with product, promotion and policy information.
Hostess/Cashier
Buffulo Wild Wings
Las Vegas, NV
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Escorted guests to seating areas, and cleaned menus when they were used
- Monitored dining area to assess server capacity and estimate wait times.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Explained QR code scanning for electronic menu access.
- Handled money, took orders and recommended specials for customers
- Handed orders to customers that have ordered online
Spa Attendant
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
- Collected soiled linens from treatment rooms and restocked closets and bathrooms.
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
- Assisted spa technicians with room set-up.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Resolved guest complaints to maintain complete customer satisfaction.
- Reported required maintenance or repairs for the pool area
- Maintained cleanliness of the bathroom area and restocked needed products for guests satisfaction
Cashier
Star Nursery
Las Vegas , NV
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sporting Goods Associate
Walmart
Las Vegas , NV
- Assisted with customer requests and answered questions
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Straightened up items in every section of the store such as arts and crafts, sporting goods and toys
- Assisted customers with concerns of what product is located in a certain area
- Had to learn proper handing procedures on showing Knives, and presenting firearms and bullets
- Go backs which are products left on the floor in the wrong area were to be done in a timely manner
Lead Lifeguard
Aria Resort & Casino
Las Vegas , NV
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Explained safety rules and procedures regarding activities to lifeguards and guests to inform and educate.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Monitored surrounding environment constantly to watch for potential risks.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Have experience in selling and providing prices of rentals on the pool deck
- Set up guests seatings at Aria Resort Pool
- Solved difficult situations when guests reservations were not done properly.
- Gave exceptional customer service when guests requesting or having a special event to have an exceptional experience
Lifeguard
Luxor Las Vegas
LAs Vegas, NV
- Watched over swimmers to respond quickly to distress situations.
- Observed sections of assigned water zone of responsibility.
- Alerted upper management of storm conditions and directed to exit water immediately during local severe weather situations.
- Reminded guests to walk carefully and avoid running around or near pool
- Folded towels and handed them to guests
- Maintained around the pool deck to ensure all dirty towels were picked up including trash
Cabana Host
Luxor Hotel & Casino
Las Vegas , NV
03.2023 - Current
- Managed inventory of supplies such as towels, umbrellas, chairs, tables and linens to ensure adequate stock levels were maintained throughout shift.
- Communicated any issues or concerns regarding cabana operations promptly to supervisor or manager on duty.
- Greeted guests upon arrival, providing a warm welcome and seating them at their cabana.
- Maintained cleanliness of cabanas by removing trash and wiping down surfaces after each guest party.
- Responded promptly to requests for assistance from guests regarding questions about the facility or services offered.
- Upsold additional items such as drinks or snacks when appropriate.
- Provided towels,water bottles, ice and other amenities to ensure comfort of guests.
Education
Mojave High School
North Las Vegas, NV05.2020
Skills
- Cheerful and energetic
- Organized
- Safety Methods
- Teamwork and Collaboration
- Dependable and reliable
- Critical Thinking
- Customer Service
- Time Management
- Payment Processing
Timeline
Cabana Host
Luxor Hotel & Casino
03.2023 - Current
Stock Associate
Hollister.Co
Hostess/Cashier
Buffulo Wild Wings
Spa Attendant
Mandalay Bay Resort & Casino Las Vegas
Cashier
Star Nursery
Sporting Goods Associate
Walmart
Lead Lifeguard
Aria Resort & Casino
Lifeguard
Luxor Las Vegas
Mojave High School