Janet Gutierrez Jaimes

Cashier Team Lead

Zamora's Restaurant

McAllen

06.2021 - 05.2025

Provided guidance to cashiers on how to accurately ring up customers' purchases.
Ensured compliance with all safety regulations while performing tasks.
Processed refunds and exchanges according to company policy.
Coordinated with other departments when additional support was needed during peak hours.
Assisted cashiers with resolving customer complaints and inquiries.
Identified discrepancies between actual sales figures and expected totals.
Monitored cashier performance, providing feedback as needed.
Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
Trained new cashiers on proper use of registers and store policies.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Assisted customers with locating items within the store when requested.
Continually evaluated processes for improvement opportunities and implemented changes accordingly.
Supported other teams when necessary, such as stocking shelves or bagging groceries.
Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Answered customer questions and provided store information.
Verified customer age requirement for alcohol or tobacco purchases.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.