Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Janet Haderer

Glendora,CA

Summary

Dynamic Sr. Key Account Manager offering expertise in C&U channel and in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in C&U customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

47
47
years of professional experience

Work History

Sr. Key Account Manager/Education

PepsiCo
06.2016 - Current
  • Secured high-value C&U accounts through selling, effective customer solutions and promoting compelling business opportunities.
  • Leveraged strategic planning to penetrate key C&U accounts.
  • Consistently achieved top ranking in revenue and profit growth.
  • Improved C&U account management by predicting potential competitive threats and outlining proactive solutions.
  • Built strong relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with C&U customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed new C&U business relationships and maintained existing through regular communications and effective account management.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Ring of Honor 2016

Key Account Manager

PepsiCo
06.2008 - 05.2016
  • Leveraged strategic planning to penetrate C&U key accounts.
  • Fostered lasting relationships with C&U customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Consistently achieved top ranking in revenue and profit growth.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Demonstrated consistent track record of overachieving sales quotas.
  • Worked independently with minimal supervision.

Account Development Representative

PepsiCo
06.1992 - 05.2008
  • Met company performance standards, policies and procedures, generating leads and maintaining high-profile accounts with professionalism.
  • Met company standards pertaining to quantity and quality of work performed on continual basis, performing tasks in compliance with company policies and procedures.
  • Adhered to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments.
  • Called on new and existing customers targeting specific lists, AOPs and products.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Selling all PepsiCo products to an entire geographic region
  • Developing new accounts in areas of Fountain, Vending, Schools and Grocery Stores

Channel Sales Representative

PepsiCo
06.1991 - 05.1992
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed Daily account calls to convenience store channel and Liquor markets to sell all beverages and new products.
  • Kept accurate inventories and merchandised products for displays and promotions.

Customer Service Representative

PepsiCo
06.1987 - 05.1992
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Made weekly visits with Key Accounts
  • Provided Business Reviews and sell new product

Telemarketing Representative

PepsiCo
06.1986 - 05.1991


  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Daily telephone sales, processing and organizing paperwork and date entry into computer
  • Weekly trade experience with key accounts
  • Telemarketing Representative of the Year 1987, 1989

Administrative Assistant/Office Manager

G.D Henderson INC.
10.1978 - 06.1986
  • Administrative Duties for four gas stations/convenience stores
  • Primary contact at central management office
  • Communication with all concerned persons from the owners to the vendors and unsatisfied clientele
  • Performed accounts payable and receivable functions
  • Hire, train , motivate 30 employees and terminate when necessary

Recreation Leader

City Of Ontario
06.1976 - 08.1978
  • Developed positive and productive relationships with kids, parents and staff.
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Created, organized and directed youth activities


Education

Bachelor of Arts - Recreation Therapy

California State University Long Beach
Long Beach, CA
05.1981

Skills

  • Successful C&U contract retention
  • C&U Account Management
  • C&U Account Development
  • Revenue Growth
  • High Impact Proposal Presentations
  • Service Optimization
  • New C&U Business Opportunities
  • Strong Customer Relationships
  • Sales Negotiations
  • Communication Skills
  • Category Growth

Additional Information

Active in the WIN and SHE ERG groups

Timeline

Sr. Key Account Manager/Education

PepsiCo
06.2016 - Current

Key Account Manager

PepsiCo
06.2008 - 05.2016

Account Development Representative

PepsiCo
06.1992 - 05.2008

Channel Sales Representative

PepsiCo
06.1991 - 05.1992

Customer Service Representative

PepsiCo
06.1987 - 05.1992

Telemarketing Representative

PepsiCo
06.1986 - 05.1991

Administrative Assistant/Office Manager

G.D Henderson INC.
10.1978 - 06.1986

Recreation Leader

City Of Ontario
06.1976 - 08.1978

Bachelor of Arts - Recreation Therapy

California State University Long Beach

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Janet Haderer