Janet Hampton
Houston
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
18
18
years of professional experience
Work History
First Shift Supervisor
HHS Environmental Services
Houston
06.2018 - Current
- Supervised daily operations of cleaning teams in various facilities.
- Coordinated training programs for new staff on safety and cleaning procedures.
- Ensured compliance with health and safety regulations in all work areas.
- Assisted in resolving employee conflicts to promote a positive work environment.
- Communicated effectively with facility management regarding service needs and issues.
- Monitored employee performance and provided feedback for improvement.
- Provided guidance on workplace safety procedures to prevent accidents or injuries.
- Addressed customer complaints in a timely manner.
Lead Supervisor
Brookdale Assisted Living
Houston
11.2008 - 05.2018
- Supervised daily operations in a senior living community environment.
- Coordinated staff schedules to ensure adequate coverage and support.
- Led training sessions for new employees on best practices and protocols.
- Monitored resident needs and communicated with healthcare professionals effectively.
- Supervised, trained and guided team by coaching on daily activities.
- Resolved customer complaints and inquiries promptly and professionally.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Education
Alfred E Lawless S.H.
05.1985
Skills
- Employee training
- Issue resolution
- Customer service
- Team collaboration
- Problem solving
- Performance monitoring
- Workplace safety
- Environmental awareness
- Delegation techniques
- Role modeling
- Staff supervision
- Shift leadership
- Employee relations
- Shift checklists
- Positive attitude
- Team leadership
Timeline
First Shift Supervisor
HHS Environmental Services
06.2018 - Current
Lead Supervisor
Brookdale Assisted Living
11.2008 - 05.2018
Alfred E Lawless S.H.