Janet Heard
Corona,CA
Summary
Training & Development Specialist with over 20 years of experience in designing and facilitating effective learning programs in healthcare, IT, and organizational settings. Expertise in leadership development, curriculum design, and LMS management, focusing on blended learning experiences that enhance individual and organizational performance. Proven track record in scaling training initiatives, ensuring compliance, and fostering learner engagement aligned with core values. Recognized for delivering high-quality, timely work with a solution-oriented approach in strategic planning and project management.
Overview
14
14
years of professional experience
Work History
Training & Development Consultant
Trinity/St. Peter's Health Systems
Albany, NY
11.2024 - 03.2025
- Delivered dynamic Epic training programs for clinical, administrative, and leadership audiences.
- Facilitated development of Superuser cohorts to promote peer-led learning initiatives.
- Conducted webinars and live sessions alongside LMS-based training utilizing HealthStream.
- Applied SharePoint and HealthStream for curriculum access, attendance tracking, and training analytics.
- Documented user issues and resolved them via ServiceNow ticketing system.
Leadership Development & Epic Systems Trainer
The CSI Companies
Tom's River, NJ
01.2011 - 12.2023
- Facilitated large-scale Epic system go-lives across 30+ hospitals and clinics, training providers, nurses, and administrative teams.
- Designed and customized training materials for Cadence, Ambulatory, ClinDoc, Tapestry, and Optime workflows.
- Delivered hybrid, virtual, and classroom-based instruction aligned with adult learning principles.
- Mentored and credentialed trainers; led personalization sessions for providers.
- Maintained LMS records and supported compliance reporting and enrollment tracking.
Assistant Director of Training – Epic Implementation
Texas Children’s Hospital
Houston, USA
02.2012 - 06.2012
- Directed training rollout for Epic EHR system implementation across hospital departments.
- Managed curriculum strategy, help desk support, and command center coordination.
- Liaised between technical teams and frontline staff to ensure seamless learning adoption.
Education
Master of Science - Public Administration
University of La Verne
La Verne, CABachelor of Science - Organizational Management
University of La Verne
La Verne, CASkills
- Leadership and staff development
- Instructional design and curriculum customization
- Blended learning delivery
- Learning management systems
- E-learning authoring tools
- Facilitation and coaching
- Training needs assessment
- Compliance training administration
- Vendor partnership and program scaling
- Mission-aligned learning strategies
Faith And Mission Alignment
Rooted in a lifelong commitment to faith-centered service, I seek opportunities where Christ-centered leadership, compassion, and learning intersect. I am dedicated to fostering spiritual and professional development in individuals and teams and actively support environments where growth is guided by Christian values and purpose.
Technology And Platforms
- Epic Systems (Cadence, Ambulatory, ClinDoc, Tapestry, Optime)
- HealthStream
- SharePoint
- ServiceNow
- Captivate
- Snippit
- Snagit
- Microsoft Office (Word, PowerPoint, Excel)
- MS Teams
- Zoom
- WebEx
Timeline
Training & Development Consultant
Trinity/St. Peter's Health Systems
11.2024 - 03.2025
Assistant Director of Training – Epic Implementation
Texas Children’s Hospital
02.2012 - 06.2012
Leadership Development & Epic Systems Trainer
The CSI Companies
01.2011 - 12.2023
Master of Science - Public Administration
University of La Verne
Bachelor of Science - Organizational Management
University of La Verne
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