Janet Heisey
Las Vegas,NV
Summary
Detail-oriented and knowledgeable candidate skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
22
22
years of professional experience
Work History
Medical Office Manager
Primary Wellness Medical Group
08.2023 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance and accounts invoices
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Oversaw appointment scheduling and itinerary coordination for both patients and providers.
- Created organized filing system to manage department documents.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
Medical Assistant
Primary Care Providers
02.2023 - 07.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments and registered patients
- Performed medical records management, including filing, organizing and scanning documents.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage
- Obtained and documented patient medical history and current complaints at intake
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests
Medical Assistant
Visiting Providers Of Nevada
08.2022 - 01.2023
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented health history for patients. Obtained client medical history, medication information, symptoms, and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
Medical Assistant
Casa Medical Hospitalist
06.2019 - 10.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
Cima Medical Centers
05.2018 - 06.2019
- Scheduled appointments and registered patients.
- Obtained and documented patient medical history and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Back Office Medical Assistant
Best Urgent Care
11.2017 - 05.2018
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Placed laboratory tests and scan results in EMR for provider review.
- Tracking inventory and restocking examination rooms and stations.
- Ordered prescription refills on behalf of existing office patients.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Documented vital signs and health history for patients
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with minor surgeries preparing and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Paja Medical Group
Los Angeles, CA
04.2004 - 10.2013
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Checking vital signs, assisting providers in the examining rooms
- Phlebotomy, EKG, Spirometry and Ear Lavage
Back Office Medical Assistant
Ideal Healthcare and Medical Clinic
Los Angeles, CA
11.2001 - 03.2004
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Placed laboratory tests and scan results in EMR for provider review.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Bachelor of Science - Biology
Dela Salle University
Cavite City PhhilippinesSkills
- Medical Practice Operations
- Medical Terminology Knowledge
- Medical Coding Familiarity
- HIPAA Regulations Understanding
Timeline
Medical Office Manager
Primary Wellness Medical Group
08.2023 - Current
Medical Assistant
Primary Care Providers
02.2023 - 07.2023
Medical Assistant
Visiting Providers Of Nevada
08.2022 - 01.2023
Medical Assistant
Casa Medical Hospitalist
06.2019 - 10.2020
Medical Assistant
Cima Medical Centers
05.2018 - 06.2019
Back Office Medical Assistant
Best Urgent Care
11.2017 - 05.2018
Medical Assistant
Paja Medical Group
04.2004 - 10.2013
Back Office Medical Assistant
Ideal Healthcare and Medical Clinic
11.2001 - 03.2004
Bachelor of Science - Biology
Dela Salle University
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