Janet Hemke
Bartlesville,OK
Summary
At Ascension St. John Hospital, I leveraged my strong listening and computer skills to enhance communication and patient care, notably improving efficiency and customer service. My adaptability and emergency response acumen ensured high-quality support across various roles, significantly contributing to the hospital's reputation for excellence.
As communications professional, prepared to bring extensive experience in managing complex switchboard operations and delivering excellent customer service. Proven track record in efficiently routing calls and resolving inquiries quickly. Fosters team collaboration and adapts to changing needs with reliability and professionalism, leveraging skills in multi-line phone systems and customer interaction.
Overview
33
33
years of professional experience
Work History
PBX Switchboard Operator
Ascension St. John Hospital
11.1991 - Current
- Provided reliable assistance in emergency situations, following established protocols for contacting appropriate personnel or authorities.
- Improved communication within the organization through accurate message taking and timely delivery.
- Increased company reputation with excellent customer service, handling high-volume phone traffic with courtesy and efficiency.
- Facilitated effective communication between departments through efficient routing of internal calls and messages.
- Connected callers with appropriate professional, department, or business.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Operated switchboard and routed incoming calls to appropriate departments.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept records of calls placed and charges incurred.
- Contributed to team performance by actively participating in training sessions and sharing best practices with colleagues.
Polysomnographic Technician
Ascension St. John Hospital
10.2014 - 01.2022
- Promoted a positive work environment within the sleep lab team through effective communication and collaboration efforts.
- Enhanced diagnostic accuracy with thorough analysis and interpretation of polysomnographic data.
- Streamlined the sleep study process by maintaining organized records and efficient scheduling practices.
- Optimized patient outcomes through accurate scoring of sleep stages, respiratory events, limb movements, and arousals from recorded data.
- Helped to complete procedures such as EEGs, PSGs and NCSs.
- Exceeded compliance requirements through diligent adherence to HIPAA regulations when handling sensitive patient information.
- Enhanced diagnostic accuracy by performing thorough polysomnographic testing and monitoring patients throughout the night. Monitoring EKG rhythms and report abnormal heart rhythms during the EEG procdure
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensured patient safety by promptly addressing and resolving any issues that arose during sleep studies.
- Attached electrodes to patients using adhesives.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased overall lab efficiency through proper calibration and maintenance of all polysomnographic equipment.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
Sleep Professional
Ascension St. John Hospital
01.2007 - 10.2014
- Improved patient sleep quality by conducting comprehensive sleep assessments and providing tailored recommendations.
- Maintained up-to-date knowledge on industry advancements through continuous professional development activities.
- Educated patients on healthy sleep habits, resulting in improved sleep quality and overall wellbeing.
- Cleaned and sterilized instruments, equipment and surfaces.
- Maintained accurate patient charts and medical records.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Evaluated patient histories and medical records for accuracy and completeness.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Unit Secretary
Ascension St. John Hospital
02.2000 - 12.2007
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Maintained patient confidentiality in line with HIPAA regulations.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Maintained current and accurate medical records for patients.
- Processed lab paperwork and requests according to physicians' orders.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Education
No Degree - Nursing
Rogers State University
Claremore, OKHigh School Diploma -
Clovis High School
Clovis, NM05-1983
Skills
- Strong listening skills
- Dependability
- Active learning
- Stress tolerance
- Computer skills
- Clear communication
- Greeting customers
- Typing skills
- Emergency response
- Emergency call support
Timeline
Polysomnographic Technician
Ascension St. John Hospital
10.2014 - 01.2022
Sleep Professional
Ascension St. John Hospital
01.2007 - 10.2014
Unit Secretary
Ascension St. John Hospital
02.2000 - 12.2007
PBX Switchboard Operator
Ascension St. John Hospital
11.1991 - Current
No Degree - Nursing
Rogers State University
High School Diploma -
Clovis High School
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