Janet Hernandez
Lead Medical Assistant
Bronx,,NY
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring Twenty-five years of relevant work experience to your team. Bilingual (Spanish and English) determined and dynamic Medical Assistant seeking a challenging position that would allow me to utilize my experience and skills to provide exceptional patient care and contribute to the ongoing success of the department.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Lead Registered Medical Assistant
Mount Sinai Health System
Scarsdale , NY
09.2021 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Strategically planned methods to achieve operational goals.
- In charge of daily temperature check for vaccines.
- Epic EMR.
- Set up and log in vaccines for providers.
- Routinely operate with department manager to improve daily services.
- Called and faxed pharmacies to submit prescriptions and refills.
- Measured patient spirometry.
- Weekly biohazard routine clean up.
- Daily rounds at opening and closing time.
- Back-up for any provider or laboratory in need of coverage.
Supervisor Medical Assistant
St. Joseph's Medical Practice
Bronx,, NY
11.2011 - 08.2019
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Executed corrective actions when test controls were outside specified limits.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Perform vital signs, electrocardiograms, venipuncture, Holter and Event monitors hook up when necessary.
- Glucose and INR/coumadin check.
- Front Desk work.
- Mail monthly invoice statements to patients.
- Delegate staff duties.
- Interview potential staff.
- Collect and process co-payments.
- Prior-Auth for medications and procedures.
- Strategically planned methods to achieve operational goals.
- E-Clinical Works (EMR).
Certified Medical Assistant
Essen Medical Associates
Bronx, New York
07.2007 - 10.2011
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Experienced in Primary Care, Cardiology, Endocrinology, OB and Gynecology, Gastroenterology, and Laboratory Department.
- Perform clerical duties such as word processing, data entry, filing charts, answering phone inquires.
Education
Associate of Science - Nursing
Hostos Community College
Bronx, New York12.2021
Medical Assistant Certificate - Medical Assisting
Caliber Training Institute
New York, New York06.2003
Skills
- Diagnostic Testing
- Problem Anticipation and Resolution
- Updating Medical Records
- Treatment Room Preparation
- Examination Preparation
- Multi-Line Telephone System Operation
- Patient Relations
- Routine Laboratory Testing
- Social Perceptiveness
- Clinical and Operational Judgement
- Inventory and Supply Management
- EMR Systems
- Height and Weight Measurement
- Medical Assistance
- Professional Bedside Manner
- Medical Procedures Understanding
- HIPAA Compliance
- Electronic Charting
- Removing Sutures
- Medical History Collection
- Medical Supply Monitoring
- Advanced Anatomy Knowledge
- Standards Compliance
- Lab Specimens and Collections
- Pulmonary Function Measurement
- Family Medicine
- Hazardous Waste and Disposal
- Explaining Instructions
- Taking Vital Signs
- Performing Urinalysis
- Patient History Documentation
- Performing EKGs
- Phlebotomy Functions
- Vitals Collection and Documentation
- Customer Service
- Greet Guests
- Staff Management
- Critical Thinking
- Judgment and Decision-Making
- Order Supplies
- Team Leadership
Certification
- CCMA - Certified Clinical Medical Assistant (NHA)
- Basic Life Support Certification(BLS)
Timeline
Lead Registered Medical Assistant
Mount Sinai Health System
09.2021 - Current
Supervisor Medical Assistant
St. Joseph's Medical Practice
11.2011 - 08.2019
Certified Medical Assistant
Essen Medical Associates
07.2007 - 10.2011
Associate of Science - Nursing
Hostos Community College
Medical Assistant Certificate - Medical Assisting
Caliber Training Institute
Reference
Reference available upon request
Reference
Reference available upon request
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