Open To Work
Janet Hessenflow
Kansas City,MO
Summary
Accomplished Registered Nurse at adept in chemotherapy administration, home health care, hospice care and patient advocacy. Enhanced patient outcomes through compassionate care and collaboration with multidisciplinary teams. Spearheaded quality improvement initiatives, achieving a 40% increase in patient satisfaction. Proficient in EMR documentation and effective communication, fostering a supportive environment for patients and families. Diligent RN with strong background in overseeing clinical operations across multiple regions. Proven track record of streamlining processes and enhancing patient care outcomes. Demonstrated leadership and strategic planning skills to drive team performance and operational efficiency. Experienced with managing regional clinical operations, ensuring high standards of patient care and operational efficiency. Utilizes strategic planning and leadership skills to enhance team performance and streamline processes. Track record of driving compliance with regulatory standards and fostering collaborative team environments.
Overview
2026
2026
years of professional experience
Work History
Oncology Infusion Registered Nurse
North Kansas City Hospital
- Administered chemotherapy and immunotherapy protocols to ensure patient safety and comfort.
- Monitored vital signs and managed infusion reactions effectively during treatments.
- Educated patients and families on treatment plans, side effects, and supportive care options.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to patient needs.
- Documented patient responses and interventions in electronic health records for accurate tracking.
- Trained new staff on infusion procedures and best practices to enhance team efficiency.
- Implemented safety protocols in adherence to regulatory standards, improving overall care quality.
- Engaged in continuous professional development to stay current with oncology nursing advancements.
- Educated patients and families about cancer treatments, side effects, and self-care strategies, empowering them to make informed decisions.
- Managed complex medication regimens while monitoring for potential drug interactions or adverse reactions, mitigating risks associated with cancer treatments.
- Developed trusting relationships with patients through active listening skills and empathetic communication style, fostering a supportive environment during challenging times in their lives.
- Improved patient outcomes by implementing evidence-based oncology nursing practices in infusion therapy.
Executive Director
Crossroads Hospice and Palliative Care
- Led strategic initiatives to enhance patient care quality and operational efficiency.
- Developed and implemented policies ensuring compliance with regulatory standards in healthcare.
- Fostered collaboration among interdisciplinary teams to improve patient outcomes and service delivery.
- Oversaw budget management, optimizing resource allocation for program sustainability.
Regional Director of Clinical Operations
Harbor Hospice of Missouri & Kansas
Missouri & Kansas
08.2019 - 02.2026
- Optimized resource allocation and budget management to minimize operational costs.
- Directed financial performance within assigned region by meticulously tracking expenses and enhancing revenue streams.
- Drove revenue growth by identifying and capitalizing on service expansion and improvement opportunities.
- Spearheaded implementation of innovative technologies to optimize data collection, analysis, and reporting processes.
- Oversaw operations across multiple clinic sites, ensuring efficiency and compliance with established standards.
- Facilitated interdepartmental collaboration to ensure seamless integration of services across organizational continuum of care offerings.
- Elevated patient care quality by implementing regular staff training and conducting performance evaluations.
- Guided junior staff members in career development and advancement strategies.
- Revamped regional clinical operations by pinpointing inefficiencies and implementing targeted action plans.
- Enhanced employee retention rates by fostering a supportive work environment that prioritizes professional development.
- Cultivated robust partnerships with healthcare providers to enhance collaboration and teamwork.
- Cultivated high-performing teams through strategic recruitment of top talent from diverse backgrounds.
- Partnered with executive leadership to formulate and implement strategic growth initiatives for the region.
- Directed regulatory compliance initiatives, ensuring readiness for inspections and audits.
- Cultivated a safety-focused environment for patients and employees through effective risk mitigation strategies.
- Facilitated coaching and training for newly hired employees to ensure comprehensive understanding of job responsibilities and position requirements.
- Oversaw staff performance analysis and implemented corrective measures to enhance practice standards.
- Collaborated with nurse manager to enhance nursing staff capabilities through targeted education and performance management initiatives.
- Formulated and executed strategic plans to ensure facility adherence to budgetary and quality assurance objectives.
- Cultivated and sustained effective communication channels with staff physicians and community organizations.
- Implemented healthcare program emphasizing professionalism, quality of care, medical teaching, and patient satisfaction.
- Facilitated successful negotiations for client contract renewals, driving increased revenue.
Clinical Director
Southview Home Care
Independence, MO
08.2000 - 01.2001
- Oversaw clinical operations to guarantee adherence to regulations and uphold quality standards.
- Designed and executed personalized care plans to address unique patient requirements.
- Facilitated interdisciplinary team meetings to strengthen communication and collaboration among staff.
- Guided nursing staff in professional development initiatives to enhance patient care quality.
Director of Home Health
North Kansas City Hospital
North Kansas City, MO
08.1994 - 08.2000
- Directed home health operations, ensuring compliance with regulatory standards and best practices.
- Implemented patient care plans tailored to individual needs, enhancing overall client satisfaction.
- Coordinated interdisciplinary team meetings, fostering collaboration among healthcare professionals.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Monitored patient progress and outcomes, adjusting care strategies as necessary for optimal results.
- Led quality improvement initiatives, resulting in enhanced patient safety protocols and risk management strategies.
- Evaluated staffing needs and schedules to ensure adequate coverage for all patient services effectively.
- Boosted employee morale through regular recognition of outstanding performance, fostering a sense of purpose and belonging among team members.
- Facilitated interdisciplinary meetings to discuss individual patients'' needs, develop comprehensive care plans, and coordinate services across multiple providers.
- Developed and implemented training programs for staff to enhance their knowledge and skills in home health management.
- Drove improvements in overall operational efficiency by analyzing agency workflows identifying areas ripe for process optimization.
- Reduced staff turnover by cultivating a supportive work environment, providing regular feedback, and offering opportunities for professional development.
- Contributed to strategic planning efforts for the organization by providing input on goals, objectives, and tactics related to home health management.
- Optimized resource allocation by regularly evaluating staffing levels, patient needs, and budgetary constraints.
- Increased staff competency by designing and implementing targeted in-service education programs based on identified needs.
- Collaborated with other healthcare organizations to share best practices in home health management and stay informed about industry trends.
- Conducted regular performance evaluations for staff members to identify growth opportunities and maintain accountability within the team.
- Enhanced the agency''s reputation by consistently delivering exceptional care to patients and maintaining open lines of communication with family members.
- Streamlined administrative processes for improved efficiency in billing, payroll, and recordkeeping tasks.
- Ensured continuity of care for patients transitioning from hospital settings into their homes through effective communication with discharge planners.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Clinical Director
Ray County Memorial Hospital
Richmond, MO
01.1988 - 1994
- Oversaw clinical operations to ensure adherence to healthcare regulations and quality standards.
- Designed and executed patient care programs to improve service delivery and health outcomes.
- Facilitated collaboration among multidisciplinary teams to enhance patient treatment plans and optimize resource allocation.
- Led mentorship initiatives for clinical staff to enhance professional growth and team effectiveness.
- Evaluated quality assurance data to pinpoint opportunities for enhancing patient care services.
- Optimized operational workflows to enhance efficiency in clinical processes.
- Championed patient advocacy by facilitating clear communication with families and healthcare providers.
- Directed budgetary oversight for clinical programs to ensure alignment with organizational objectives.
- Facilitated coaching and training for newly hired employees to ensure comprehensive understanding of job responsibilities and position requirements.
- Guided staff members in professional development initiatives, promoting a culture of continuous learning and growth.
- Fostered a positive organizational culture that prioritized employee engagement, teamwork, and open communication.
- Elevated patient care standards through implementation of evidence-based clinical practices and protocols.
- Enhanced clinic efficiency by establishing standardized processes and procedures for daily operations.
- Oversaw ongoing case management for patients, ensuring implementation of appropriate treatment plans.
- Championed a safe working environment by enforcing safety protocols and promptly addressing potential hazards.
- Evaluated clinical outcome data to identify trends in patient populations, driving informed decisions on targeted interventions.
- Partnered with physicians and healthcare professionals to design and implement comprehensive patient treatment plans.
- Directed renovation of clinic facilities to enhance patient and staff experience.
- Cultivated a culture of continuous improvement by initiating regular review meetings focused on quality assurance and protocol updates.
- Optimized clinic operations to enhance patient flow and satisfaction through strategic process reengineering.
- Oversaw and evaluated staff processes to mitigate hazards for residents and staff, ensuring adherence to regulatory standards.
Education
Associate of Science - Registered Nurse
St. Luke’s School of Nursing
Kansas City, MO05.1982
Skills
Emotional support
Collaboration with physicians
Oncology nursing care
Immunotherapy administration
Side effect monitoring
Compassionate care
Nursing care planning
Clinical documentation
Adaptability to change
End-of-life care
PICC line maintenance
Port-a-cath care
Symptom management
Chemotherapy administration
Motivational interviewing
Clinical decision making
Medication and IV administration
Critical thinking
EMR / EHR
Specialized healthcare referrals
Community program referrals
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Compassionate and caring
Basic life support
Reliability
Excellent communication
Strong clinical judgment
Direct patient care
CPR certification
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Creative problem solving
Decision-making
Dementia care
Patient and family advocacy
Patient care assessment
Patient education
Monitoring vital signs
Electronic health records
Relationship building
Physical assessment
Vitals monitoring
Clear patient communication
Microsoft office
Pain management
Delegation and motivation
Task prioritization
Self motivation
Medication administration
Infection control
Patient condition monitoring
Accurate documentation
Interpersonal skills
Analytical thinking
Care coordination
Documentation
Goal setting
Quality improvement
Geriatric care
Professionalism
Interpersonal communication
Training staff
Patient advocacy
Intake and discharge
Accomplishments
Kansas City regional Home Care Association Richard Sanders, extra mile award in 2001
Kansas City regional Home Care Association Noni Mccall legislative award and 2005
Kansas City regional leadership award in 2006
Woman of distinction for Kansas City area in 2017
Kansas City regional Home Care Association outstanding associate award in 2024
Multiple site awards with both Crossroads and Harbor hospice
Timeline
Regional Director of Clinical Operations
Harbor Hospice of Missouri & Kansas
08.2019 - 02.2026
Clinical Director
Southview Home Care
08.2000 - 01.2001
Director of Home Health
North Kansas City Hospital
08.1994 - 08.2000
Clinical Director
Ray County Memorial Hospital
01.1988 - 1994
Oncology Infusion Registered Nurse
North Kansas City Hospital
Executive Director
Crossroads Hospice and Palliative Care
Associate of Science - Registered Nurse
St. Luke’s School of Nursing
Work Preference
Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Clinical DirectorDirector of Home HealthOncology Infusion Registered NurseWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteOpen to relocation: No