Janet Hicks
Delta Junction,AK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
44
44
years of professional experience
Work History
Customer Service Representative
Digital Aurora Radio Technologies
03.2020 - Current
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolve customer complaints with efficiency, resulting in increased loyalty and repeat business.
- Assist customers in navigating company website, complete invoicing processes, improving overall user experience.
- Collaborate with team members to develop best practices for consistent customer service delivery.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participate in cross-functional activities aimed at enhancing overall business operations.
Office Manager
Jumper Carter Sease Architects, PA
11.2011 - 02.2020
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Construction Estimator
Wenco
12.2006 - 09.2011
- Increased project accuracy by diligently reviewing plans and specifications for construction projects.
- Reduced estimation errors through thorough site visits and consultations with clients and architects.
- Enhanced client satisfaction by providing detailed cost breakdowns and accurate estimates for various project scopes.
- Streamlined the bidding process by managing multiple subcontractor quotes and ensuring timely submissions.
- Maximized profit margins with strategic value engineering, identifying alternative materials and methods.
Owner
North Lake Construction Co., Inc.
12.1987 - 09.2005
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Restaurant Manger
Steak And Ale Corporation
07.1980 - 09.1987
- Responsible for the successful operation of a full service restaurant.
- Hiring, training, evaluating staff.
- Financial responsibilities such as inventory, cash flow, and reporting
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Bachelor of Arts - Tourism, Food And Lodging
The University of Tennessee - Knoxville
Knoxville, TN05.1980
Skills
- Information Security
- Account Updating
- Consultative Sales
- Paperwork Processing
Affiliations
- Paddleboard and kayak race enthusiast
Timeline
Customer Service Representative
Digital Aurora Radio Technologies
03.2020 - Current
Office Manager
Jumper Carter Sease Architects, PA
11.2011 - 02.2020
Construction Estimator
Wenco
12.2006 - 09.2011
Owner
North Lake Construction Co., Inc.
12.1987 - 09.2005
Restaurant Manger
Steak And Ale Corporation
07.1980 - 09.1987
Bachelor of Arts - Tourism, Food And Lodging
The University of Tennessee - Knoxville
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