Janet Higgins

I was a caregiver; DSP taking care of adults with disabilities. I was responsible for making sure the attended work if they worked, doctors appointments and helping with everyday living activities. Such as grooming, bathing, dressing, feeding. Each house and client is different.

• Prepared individual and business tax returns in compliance with federal and state regulations.
• Conducted thorough reviews of client documents to ensure accuracy and completeness.
• Assisted clients in understanding tax obligations and potential deductions for optimal filing outcomes.
• Utilized tax preparation software to streamline filing processes and enhance data accuracy.
• Maintained up-to-date knowledge of changing tax laws to provide accurate advice to clients.
• Collaborated with team members to resolve complex tax issues and improve service delivery.
• Educated clients on financial strategies to minimize future tax liabilities effectively.
• Analyzed financial records to verify accuracy of tax returns.
• Completed and filed returns with tax departments at local, state, and federal levels.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.

I was a customer service representative; took inbound calls for Medicare and marketplace insurance. I was able to assist consumers with helping them to understand the plan and what each plan covered. Help them to understand their payments and what their insurance did not cover.