Janet Hise Finan
Colorado Springs,CO
Summary
Therapeutic professional with extensive experience addressing mental health challenges and facilitating client growth. Known for collaborative approach and dedication to achieving meaningful results. Reliable team player with strong skills in conflict resolution and adaptability, ensuring client-centric care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Therapist
Ellie Mental Health
11.2024 - Current
Employment Gap
Self
02.2023 - 12.2024
- Took care of my medically complex child
- Attended Graduate School at Grand Canyon University, May 2023 - November 2024
- Internship for graduate school: Springs Trauma Center, October 2023 – November 2024
Quality Coordinator
The Resource Exchange
09.2021 - 01.2023
- Reviewed and audited incident reports and investigations received from area Program Approved Service Agencies
- Reviewed submitted documentation for determination of disability for children to service future services
- Completed outreach for Colorado Community Health Alliance on hospital visits, providing additional supports and services
- Reviewed submitted documentation for rights restrictions, psychotropic medications, and restraints
- Completed committee and interdisciplinary meetings for review of rights restrictions, psychotropic medications, and restraints
- Completed all documentation in State database on all interactions with agencies, individuals, and guardians and reviewed other documentation
Quality Assurance Compliance and Investigations Coordinator
Duet, formerly ENCOR
05.2019 - 09.2021
- Generated and facilitated new audit tools and monitoring guidelines for agency-wise use
- Oversaw investigations of abuse, neglect, and exploitation; worked with proper agencies as needed
- Facilitated audits and oversight for the over 600 persons in service
- Engaged in initial, annual staff meetings and monthly monitoring for adults with developmental disabilities in services, as requested or deemed necessary
- Conducted agency-wide trainings on Therap, State Compliance expectations, and reports, as well as Plans of Corrections and Improvements
- Complied and generated reports on services and incident data for the State of Nebraska, per regulations
- Updated Guidelines, Training Manuals, and various procedures to ensure state and federal compliance
- Populations served: adults with intellectual and developmental disabilities, their families and guardians, natural supports, State service coordinators, Department of Health and Licensure teams and surveyors
Direct Support Vocational Supervisor
Mosaic of Omaha
10.2018 - 05.2019
- Conducted program audits of individuals attending day services
- Provided direct care as needed
- Attended annual planning meetings and semi-annual meetings, and special meetings as needed
- Assisted in planning of community outreach and recruitment events in the community
- Supervised direct support staff and employment support specialists
- Populations served: adults with intellectual and developmental disabilities and their families, State service coordinators, appointed guardians, and natural supports
Residential Program Director
Dungarvin Colorado, LLC
04.2015 - 09.2018
- Conducted program audits of foster homes binders and host home binders
- Created and facilitated training and abuse reporting and what is abuse
- Engaged in initial, annual staff meetings and monthly monitoring for adults with developmental disabilities in our services
- Assisted in planning of community outreach and recruitment events in the community
- Created and helped support the launch of social media presence, both locally and nationally
- Updated Guidelines, Training Manuals, and various training to be more user-friendly
- Supervised and mentored direct support staff and coordinators
- Populations served: adults with intellectual and developmental disabilities and foster children and their families
Customer Experience Manager & Sales Associate
Michael's Arts and Crafts
02.2010 - 01.2017
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Established performance and service goals and held associates accountable for individual performance.
- Increased employee retention through effective training and mentorship programs.
- Conducted in-depth analysis of customer feedback to identify trends and areas for improvement.
- Managed diverse team of customer service representatives, fostering inclusive environment that valued different perspectives.
- Mentored new teachers, sharing best practices and offering guidance on effective classroom management techniques.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
Family Advocate
CPCD: Community Partnership for Child Development
09.2014 - 05.2015
- Conducted over 80 home visits to families to guide them through our program and assist when in crisis
- Facilitated Make Parenting a Pleasure to parents in our program
- Created and facilitated craft classes to parents in our program
- Conducted classroom visits to observe and interact with children in our program
- Provided information to parents to help with Individual Education Plans and other referrals, as needed
- Visited and built relationships with community agencies
- Populations served: military families with children aged 0-5 that were enrolled in Headstart
Foster Care and Adult Residential Services Intern
Dungarvin Colorado, LLC
05.2014 - 08.2014
- Completed over 6 intakes for foster children
- Conducted over 5 home visits of both foster children and parents, and host home providers and clients
- Conducted program audits of foster homes binders and host home binders
- Created new skills assessment targeting ages 0-12 and respite packet for all both children and adults in our care
- Engaged in initial and annual staff meetings for adults with developmental disabilities in our services
- Assisted in planning of community outreach and recruitment of foster care services
- Attended and participated in the Individual Education Plan (IEP) meetings for foster children
- Updated Therap Guidelines, Training Manual, and Program Specific binder to be more user-friendly
- Populations served: adults with intellectual and developmental disabilities and foster children and their families
Direct Support Provider for Adults with Developmental Disabilities
CommonWorks - Community Intersections
04.2012 - 10.2013
- Transported clients throughout the community; both ambulatory and wheelchair-bound
- Arranged community trips and activities
- Assisted in activities of daily living: toileting, changing clothes, assisting with eating, emptying catheter bags, and changing colostomy bags
- Daily notes and tracking of Individual Service Plan and Behavior Individualized Service Plan goals
- Taught lessons geared toward habitualization goals
- Helped with filing, monthly billing, assistance in preparation for annual meetings, and supervised cleaning crew
- Populations served: adults with intellectual and developmental disabilities
Patient Care Volunteer
Pikes Peak Hospice and Palliative Care
11.2008 - 01.2012
- Provided comfort to patients at their long-term care facility
- Helped patient, family, and long-term care facilities staff as needed via housekeeping, Touch Therapy, or other areas
- Creating packets to help family and staff of hospice communicate and keep records of visits
- Helped with filing, paperwork, and other administrative need when necessary
- Populations served: patients at the end of life and their families
Sales Associate
Michael's Arts and Crafts
10.2009 - 01.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Autism Teaching Assistant
Falcon School District 49
08.2007 - 01.2008
- Assisted/instructed students throughout the day, instructed students to read and write, hand-over-hand writing
- Focused on: Alphabet, Numbers, Sight words, and Spelling words
- Assisted many students with full academic and behavioral support needs
- Instructed students in physical education, music, art, and computers as needed - based on their abilities
- Discrete trial-tested students (Similar to Applied Behavioral Analysis Therapy) weekly
- Worked on social skills from communication to sitting quietly while the teacher was talking
- Populations served: Children with Autism Spectrum diagnosis and their families
Education
Masters of Social Work -
Grand Canyon University
11-2024
Bachelors of Social Work - Psychology
Colorado State University-Pueblo
07-2014
Associate of Arts - History
Pikes Peak Community College
08-2007
Skills
- Training and development
- Customer service & satisfaction
- CBT techniques
- Group therapy facilitation
- Psychoeducation
- Treatment Planning & Progress assessment
- Crisis intervention
- One-on-one sessions
- Documentation management
- Teamwork and collaboration
Honors and Affiliations
- Designed and Published series of journals, 2021
- Honored with the Supported Living Provider Arc Award from Arc of the Pikes Peak Region, 2013
- Assistant Third Grade Girls Basketball Coach in Falcon District 49, 2007 - 2008
- Published photographer: Life's Easel, 2007
- Published poet: Twilight Musings, 2005
- Passed PRAXIS II, Elementary Content Test Code 0014
- Member of the Alpha Omicron Pi International Fraternity
- Lifetime member of Girl Scouts of the USA
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Therapist
Ellie Mental Health
11.2024 - Current
Employment Gap
Self
02.2023 - 12.2024
Quality Coordinator
The Resource Exchange
09.2021 - 01.2023
Quality Assurance Compliance and Investigations Coordinator
Duet, formerly ENCOR
05.2019 - 09.2021
Direct Support Vocational Supervisor
Mosaic of Omaha
10.2018 - 05.2019
Residential Program Director
Dungarvin Colorado, LLC
04.2015 - 09.2018
Family Advocate
CPCD: Community Partnership for Child Development
09.2014 - 05.2015
Foster Care and Adult Residential Services Intern
Dungarvin Colorado, LLC
05.2014 - 08.2014
Direct Support Provider for Adults with Developmental Disabilities
CommonWorks - Community Intersections
04.2012 - 10.2013
Customer Experience Manager & Sales Associate
Michael's Arts and Crafts
02.2010 - 01.2017
Sales Associate
Michael's Arts and Crafts
10.2009 - 01.2010
Patient Care Volunteer
Pikes Peak Hospice and Palliative Care
11.2008 - 01.2012
Autism Teaching Assistant
Falcon School District 49
08.2007 - 01.2008
Masters of Social Work -
Grand Canyon University
Bachelors of Social Work - Psychology
Colorado State University-Pueblo
Associate of Arts - History
Pikes Peak Community College