Janet Huber

Verifying benefits, medical claims processing, applying payments and write offs, scheduling, triage and assessment, file and storage retrieval, rapport building, helped in office automation.

• Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
• Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Completed data entry and filing to keep records updated for easy retrieval.

Scheduling Appointments, verifying benefits, filing claims, file storage and retrieval, multi-tasking, workers compensation, multi- line phones, rapport building.

• Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
• Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Front office, mail retrieval, processed insurance payments and write-offs, ran 10 key to balance, data input, maintained accounts, answered multiple phone lines, claim reconciliation.

• Increased customer service success rates by quickly resolving issues.
• Volunteered to help with special projects of varying degrees of complexity.
• Followed detailed directions from management to complete daily paperwork and computer data entry.