Janet Huerta
La Porte
Summary
Patient advocate specializing in eligibility assessment and customer support. Demonstrated success in improving client satisfaction through strong communication and problem-solving skills. Recognized for conducting comprehensive interviews with attention to detail.
Overview
15
15
years of professional experience
Work History
Patient Representative
Resource Corporation of America
Houston
07.2025 - Current
- Provided information about services and resources available at the facility.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted interviews to gather information, clarify applicant details, and submit applications.
Eligibility Specialist
Vcare Clinics
Pasadena
11.2017 - 02.2019
- Reviewed applications for eligibility and ensured compliance with regulations.
- Assisted clients in understanding eligibility requirements and application processes.
- Conducted interviews to gather information and clarify applicant details.
- Maintained accurate records of client interactions and documentation received.
- Collaborated with team members to streamline eligibility assessment procedures.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Processed client applications in accordance with established guidelines.
- Assisted clients with completing forms required for processing applications.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
Insurance Agent
Ai United Insurance
Pasadena
12.2014 - 02.2016
- Assisted clients in selecting appropriate auto insurance coverage options.
- Processed policy applications and managed customer information in CRM systems.
- Explained policy details, terms, and conditions to clients clearly.
- Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
Assistant Manager
RAC Acceptance
Pasadena
05.2010 - 07.2012
- Managed cash register operations using POS system and processed sales and returns.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
South Houston High School
South Houston, TX05-2007
Skills
- Patient advocacy
- Eligibility assessment
- Customer support
- Application processing
- Compliance review
- Regulatory knowledge
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Representative
Resource Corporation of America
07.2025 - Current
Eligibility Specialist
Vcare Clinics
11.2017 - 02.2019
Insurance Agent
Ai United Insurance
12.2014 - 02.2016
Assistant Manager
RAC Acceptance
05.2010 - 07.2012
High School Diploma -
South Houston High School
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