Janet Hunter

My roles of an IDTVA Specialist (Identity Theft Victim Assistance) and an Accounts Management Specialist focus on assisting taxpayers, handling accounts, and ensuring compliance with tax regulations.

As a IDTVA Specialist I work case loads in regards to taxpayers who are victims of identity theft by resolving fraudulent tax-related issues.

• Investigate and resolve cases where a taxpayer’s identity has been used fraudulently.
• Verify taxpayer identity and secure their IRS account from further unauthorized access.
• Work with fraud detection tools to flag and prevent suspicious activities.
• Assist taxpayers in recovering stolen tax refunds and correcting tax records.
• Issue Identity Protection PINs (IP PINs) to prevent future fraud.
• Educate taxpayers on identity theft protection and IRS security measures.
• Analyze tax filings and IRS records to identify inconsistencies.
• Coordinate with other IRS divisions to ensure proper resolution of identity theft claims.
• Follow federal policies and procedures for handling sensitive taxpayer information.

As a Accounts Management Specialist at the IRS my responsibilities are processing and maintaining taxpayer accounts.

• Review, update, and correct taxpayer accounts in IRS systems.
• Process payments, adjustments, refunds, and corrections to tax returns.
• Respond to taxpayer inquiries regarding balances, notices, and account discrepancies.
• Provide guidance on tax filing, payment options, and IRS procedures.
• Explain tax notices, penalties, and interest charges to taxpayers.
• Handle requests for transcripts, status updates, and account verification.
• Investigate account discrepancies and ensure compliance with tax laws.
• Work with other IRS departments to resolve account issues, audits, or collection matters.
• Ensure taxpayer confidentiality and security of financial information.

• Promoted available products and services to customers during service, account management and order calls.
• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

• Respond to customer queries via phone, email, or chat.
• Assist customers with product details, usage instructions, and troubleshooting.
• Address customer concerns, process refunds or replacements, and escalate issues when necessary.
• Assist with placing, modifying, or canceling orders.
• Update customer details in the system and ensure accurate documentation.
• Check in with customers to ensure their issues have been resolved satisfactorily.
• Adhere to company policies and maintain a high level of professionalism.
• Contact potential or existing customers to promote products/services.
• Identify potential buyers and gather relevant information.
• Present features, benefits, and pricing persuasively.
• Address concerns, clarify doubts, and negotiate effectively.
• Convert leads into sales by persuading customers to make a purchase.
• Keep track of interested customers and follow up accordingly.
• Work towards achieving individual and team sales goals.
• Record customer interactions and sales progress in databases.

• Assist customers with opening checking, savings, and loan accounts.
• Provide guidance on banking products and services based on customer needs.
• Educate customers on digital banking tools and security best practices.
• Process transactions such as deposits, withdrawals, and wire transfers.
• Help customers with mortgage, credit card, and loan applications.
• Advise on investment options and financial planning.
• Offer tailored banking solutions to small businesses and individuals.
• Ensure transactions comply with federal regulations and bank policies.
• Monitor suspicious account activity and report potential fraud.
• Follow anti-money laundering AML and Know Your Customer KYC policies.
• Meet sales targets by promoting U.S. Bank products and services.
• Build relationships with clients to encourage long-term banking.
• Refer customers to specialists (e.g., mortgage lenders, investment advisors).

As a fraud analyst at U.S. Bank I was responsible for detecting and preventing fraudulent activities across customer accounts.

• Monitor transactions for suspicious activity, such as identity theft or account takeovers.
• Investigate fraud claims related to debit/credit cards, loans, and online banking.
• Analyze patterns and behaviors to identify fraudulent activities.
• Review chargebacks and disputed transactions for legitimacy.
• Ensure compliance with federal regulations (e.g., AML, Bank Secrecy Act).
• File Suspicious Activity Reports (SARs) when necessary.
• Work with law enforcement and internal teams on fraud investigations.
• Assist customers in resolving fraud-related issues and recovering lost funds.
• Educate customers on fraud prevention techniques.
• Block or restrict accounts affected by fraud and reissue compromised cards.
• Use fraud detection software and AI-based monitoring tools.
• Recommend improvements to fraud prevention strategies and bank security measures.

• Maintain and update employee records in HR systems.
• Ensure compliance with labor laws, company policies, and HR regulations.
• Prepare and manage HR reports, audits, and documentation.
• Develop and implement HR policies and procedures.
• Process payroll, ensuring accuracy and timely salary payments.
• Manage employee benefits programs (health insurance, retirement plans, etc.).
• Handle tax filings, deductions, and compliance with payroll laws.
• Resolve payroll discrepancies and employee salary concerns.
• Oversee the onboarding process for new hires, including documentation and system setup.
• Manage offboarding procedures, exit interviews, and final settlements.
• Ensure smooth transitions for promotions, transfers, or role changes.
• Track employee attendance, leaves, and work schedules.
• Address employee inquiries related to HR policies, payroll, and benefits.
• Support employee engagement initiatives and workplace culture programs.
• Assist in handling grievances and conflict resolution.
• Optimize HR workflows to enhance efficiency and reduce manual work.
• Maintain and update HR software (HRIS, payroll systems, etc.).
• Support HR analytics and data-driven decision-making.