Janet Iata
East Palo Alto,CA
Summary
Effective communicator and problem-solver with experience in a fast-paced reception environment. Proficient in handling a variety of tasks, including greeting clients, managing phone calls, and resolving issues efficiently, while maintaining a positive and professional attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Lobby RA
Allied Universal Security Services
Menlo Park, CA
11.2018 - Current
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Tracked inventory levels of office supplies used in the lobby area.
- Assisted with organizing special events held in the lobby area, such as conferences or meetings.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained an orderly reception area, including keeping lobby furniture clean and organized.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Used company badging system to create badges for new employees and visitors.
- Monitored security cameras and responded quickly to any suspicious activities reported within the building premises.
- Provided exceptional customer service to all guests, ensuring their needs were met in a timely manner.
- Created badges for employees and visitors utilizing a badge-making machine.
- Coordinated pick-up and delivery of express mail services.
- Greeted visitors and provided them with necessary information about the company.
- Updated visitor logs on a regular basis according to established procedures.
- Provided directions for visitors unfamiliar with the layout of the facility.
- Ensured that all safety protocols were adhered to while on duty in the lobby.
- Managed the daily flow of traffic through the lobby, directing visitors to their destination as needed.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06-2000
Skills
- Excellent interpersonal skills, ability to handle inquiries, and create a positive first impression
- Clear and professional communication skills, both verbal and written
- Able to maintain a positive and professional demeanor in all interactions
- Ability to handle multiple tasks simultaneously while maintaining efficiency and accuracy
Certification
- BLS CPR Certified
Timeline
Security Lobby RA
Allied Universal Security Services
11.2018 - Current
High School Diploma -
Lakewood High School
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