Janet Iwata

30 years of experience in the hospitality industry with leadership positions in several of Maui's best hotels & restaurants. Proven track record of delivering high-quality service & exceptional dining experiences to customers. Extensive Sales & Marketing experience and consistent top producer. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer oriented focused on increasing revenues and expanding margin. Well rounded understanding of many aspects of resort/hotel operations with a strong focus on food & beverage operations including managing events & menu planning. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer service-focused hospitality Beverage Manager with strong expertise and content knowledge of beer, fine wines and spirits. Built career of many years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

ON SITE DISTRICT ASIAN MARKET SALES MANAGER & OPERATIONS MANAGER

• Oversaw the Asian bookings for all 10 Aston Hotels & Resorts managed resorts on Maui.
• Assisted with all Asian group check-ins.
• Worked with 10 General Managers, Resort Managers and employees through out all departments to ensure proper handling and guest services for Asian guests, specializing in Japanese guests.
• Assisted Director of Sales to create packages, marketing and promotions targeting the Japanese market to capture a larger share of Asian tourists with large focus on Japanese tourists.
• Traveled with the Maui Visitor's Bureau to Japan to promote & introduce the condo resort concept way before time share or vacation ownership concept was introduced to the Japan/Asia market.
• Operations Manager and member of Aston's Corporate opening/closing team with focus on rooms operations.

ON SITE JAPANESE SALES MANAGER

• Played key role in procuring a contract with Japan Travel Bureau (JTB) account for Sheraton Maui, the first of its kind on Maui at the time. With Sheraton Maui as the home site for all welcome receptions & Japanese guest stays.
• Established & contracted a site office for JTB on Sheraton Maui. Created Standard Operating Procedures and all employees.
• Established & contracted a meal coupon program for JTB. Created Standard Operating Procedures and assisted in training of Food & Beverage employees.
• Handled all on site Asian property site inspections.

Master Certification in Hospitality Revenue Management-

E-Cornell

Certified Food & Beverage Revenue Management-E-Cornell

Certified Wine Sommelier-Court of Masters Sommeliers

Certified Advanced Sake Professional - Sake Education Council

Certification Department of Liquor Control, County of Maui

ServSafe Manager Food Handling Certification