Janet Jackson
Palos Heights,IL
Summary
Compassionate Quality Improvement Coordinator dedicated to optimizing care plans in medical office settings. Adept at completing leadership duties efficiently and thoroughly. Offering several years of healthcare experience and mental acuity to break down problems and develop effective solutions.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Quality Improvement Coordinator
Innovista Health
Oak Brook, IL
05.2019 - Current
- Conducted research on best practices in quality control and management.
- Created applicable procedures, training, and operating standards to implement quality improvement plans.
- Monitored implementation of changes and tracked progress towards goals using performance metrics.
- Trained staff on new processes or procedures related to quality assurance initiatives.
- Prepared reports summarizing project results and presented them to senior management team.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Recommended changes based on findings from investigations or audits.
- Facilitated meetings with cross-functional teams to discuss quality assurance initiatives.
- Checked skill, compliance and competency of healthcare staff, tracking performance indicators, and suggesting improvements.
- Evaluated current processes, procedures, and systems to identify opportunities for improvement.
- Developed strategies for improving provider performance related to quality initiatives.
- Conducted comprehensive review of medical records for HEDIS compliance.
- Identified potential areas of improvement in provider performance related to HEDIS measures.
- Attended meetings with staff members to discuss best practices related to HEDIS measures.
- Monitored progress towards completion of assigned tasks within designated timeframes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Certified Medical Assistant/Referral Coordinator
Horizon Healthcare/PHCA
Flossmoor, IL
11.2008 - 05.2019
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Responded to patient callbacks and phone-in prescription refill requests.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered medications under physician's supervision.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered injections under the direction of a physician or nurse practitioner.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive review of medical records for HEDIS compliance.
- Generated detailed reports on findings related to HEDIS standards.
- Identified potential areas of improvement in provider performance related to HEDIS measures.
Certified Medical Assistant
Martin Memorial Health
Stuart, FL
08.1996 - 11.2008
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted back office patient processes to reduce office wait times.
- Organized charts, documents and supplies to maintain team productivity.
- Changed dressings on wounds to prevent infection and check for healing.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Prepared treatment rooms for patient examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Administered medications under physician's supervision.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Responded to patient callbacks and phone-in prescription refill requests.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Office Manager
East Florida Eye Institute
Stuart, FL
07.1994 - 10.1996
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Assigned work and monitored performance of project personnel.
- Managed office inventory and placed new supply orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Office Manager/Certified Medical Assistant
Micheal Stefancic. M.D
Chicago, IL
09.1983 - 05.1994
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed office inventory and placed new supply orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Completed day-to-day duties accurately and efficiently.
Education
Medical Assisting
National Education Center - Bryman Campus
Chicago, IL12-1983
Skills
- Workflow Efficiency
- Quality Improvement
- Self-Directed
- Time Management
- Patient Care Initiatives
- Clinical Process Expertise
- Data Management
- Remote Office Availability
- Project Oversight
- Performance Metrics
- HIPAA Guidelines
- Training and Mentoring
- Goal Attainment
- Performance Monitoring
- Onsite Visit Experience
- Team Collaboration
- Data Collection
- Attention to Detail
- Deadline Adherence
- Strong Work Ethic
Certification
- CPR
- CMA-AMT
- CMA-AAMA
- BASSETT CARD
References
References available upon request.
Timeline
Quality Improvement Coordinator
Innovista Health
05.2019 - Current
Certified Medical Assistant/Referral Coordinator
Horizon Healthcare/PHCA
11.2008 - 05.2019
Certified Medical Assistant
Martin Memorial Health
08.1996 - 11.2008
Office Manager
East Florida Eye Institute
07.1994 - 10.1996
Office Manager/Certified Medical Assistant
Micheal Stefancic. M.D
09.1983 - 05.1994
Medical Assisting
National Education Center - Bryman Campus
- CPR
- CMA-AMT
- CMA-AAMA
- BASSETT CARD
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