Janet Jackson

Receptionist

Fourstar Freightliner

02.2010 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Provided clerical support to company employees by copying, faxing, and filing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sorted, received, and distributed mail correspondence between departments and personnel.
Collected and distributed messages to team members and managers to support open communication and high customer service.