Years of professional experience in corporate travel
Janet Jeffries
Director, Operational Technology
Jacksonville,FL
Summary
Results-driven leader with a strong background in operational technology management. Proven expertise in process optimization, implementing effective business strategies, and driving team performance. Known for adaptability, effective collaboration, and consistently delivering measurable outcomes in dynamic environments. Possesses exceptional communication and problem-solving abilities, combined with a focus on fostering productive and positive relationships.
Overview
31
31
Work History
Director, Operations Technology
BCD Travel
09.2022 - Current
- Cultivated positive working interactions and maintained strong client relationships while also boosting morale and client satisfaction through collaboration with both internal and external teams on various technology projects and initiatives.
- Strengthened team's workflow by reviewing and enhancing Standard Operating Procedures (SOP) and worked hard to create a more unified and effective team experience.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on business operations.
Senior Manager, Travel Technology
BCD Travel
06.2015 - 09.2022
- Responsible for ensuring all travel technology is maintained; inclusive of troubleshooting, testing, upgrades and implementations
- GetThere site administrator
- Work in conjunction with other teams to streamline operational processes via automation, robotics and enhanced programming
- Work closely with client on technology processes to ensure compliance, optimization and minimize any downtime
Senior Manager, Operations
BCD Travel
06.2009 - 06.2015
- Responsible for managing operations for large banking client as well as federal government travel
- Manage daily operations for call center to ensure customer service expectations exceeded and service levels met
- Generate and provide accurate reporting to client
- Implemented large federal government agency inclusive of 24/7 on demand servicing
- Promote a positive work ethic to all employees, both in office and virtual
Manager, Performance Solutions
BCD Travel
09.2007 - 06.2009
- Responsible for company-wide projects to improve efficiencies and processes
- Reduced error counts dramatically for New York City area accounts and proposed reduced staff model using cross trained agents
- Managed implementations for several North America accounts
Education
Travel Agent Certification - Corporate Travel Agent
Central Florida Academy of Travel
Orlando, FL06.1994
Bachelor of Arts - International Relations
Florida State University
Tallahassee, FL12.1993
Skills
- Travel Management
- Analytical Problem-Solving
- Site Administration
- Effective Decision-Making
- Strategic Development
- Creativity and innovation
- Change management
- Multitasking and organization
- Client relations
- Proficient Team Leader
- Collaborative Teamwork
- Efficiency Optimization
Timeline
Director, Operations Technology
BCD Travel
09.2022 - Current
Senior Manager, Travel Technology
BCD Travel
06.2015 - 09.2022
Senior Manager, Operations
BCD Travel
06.2009 - 06.2015
Manager, Performance Solutions
BCD Travel
09.2007 - 06.2009
Travel Agent Certification - Corporate Travel Agent
Central Florida Academy of Travel
Bachelor of Arts - International Relations
Florida State University
Awards
Circle of Excellence, 2023
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