Janet Jenkins
Chesterfield,SC
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Front Desk Specialist
Lowcountry Urgent Care
01.2024 - 02.2024
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
Cashier
Hudson Group Inc.
09.2023 - 11.2023
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged, and displayed merchandise as required.
Business Owner/Operator
Facility Maintenance Services
03.2014 - 07.2022
- Made financial and logistics decisions in the best interest of the company.
- Took care of escalated customer concerns to increase satisfaction.
- Consulted with potential clients to determine how the company could best meet needs.
- Assessed quality and approved work before releasing it to clients.
- Kept records for production, inventory, income, and expenses.
- Managed operations budgeting, accounts payable and accounts receivable, and payroll.
- Interviewed, trained, and supervised employees.
Cashier
Hudson Group
04.2016 - 03.2020
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Learned roles of other departments to provide coverage and keep the store operational
- Trained new team members in cash register operation, stock procedures, and customer service
- Liaised with team members throughout the store to promote upkeep efforts
- Greeted incoming customers and provided personable and knowledgeable service
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching, and occasional lifting up to 30 lbs
- Troubleshot and resolved issues with cash registers, card scanners, and printers
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Lancaster County Schools
08.2010 - 09.2019
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Learned roles of other departments to provide coverage and keep school operational
Medical Assistant Extern
The Breast Place
06.2019 - 07.2019
- Protected the confidentiality of all patient care information and treatments
- Pulled patient records and transferred information to appropriate parties
- Streamlined day-to-day office processes to meet long-term goals
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives
- Entered patient insurance, demographic and health information into software and confirmed records
- Verified record copies before handing each over to check for and remove unnecessary details
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
- Worked with nurses and other clinical staff to process patients and direct to appropriate departments
Independent Contractor
VLJ LLC
11.2014 - 11.2016
- Analyzed job sites daily to mitigate risks for workers and visitors
- Maintained high standards of safety, productivity and quality for every job
- Recorded supplies, parts, equipment and employee work hours for every job
- Set alarm for each building after cleaning
Custodian
Charlotte Mecklenburg Schools
04.2012 - 11.2012
- Dusted furniture, walls, machines and equipment, replaced burned out lightbulbs and performed cleaning for 15-room building
- Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases
- Helped set up venue for special events by locating furniture and building desired arrangements
- Protected floors and fixtures with correct application of solutions and use of cleaning equipment
- Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections
- Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products
An AmeiCorp Member
Lancaster County Schools District
08.2008 - 05.2010
- Trained and managed thirteen students and achieved significant improvements in their productivity
Education
Certificate - Medical Assistant Specialist
Trident Technical College
Charleston, SCDiploma - Medical Billing And Coding
Ashworth College
Norcross, GAAssociate of Arts - Hotel Management
Columbia Junior College
Columbia, SCSkills
- Patient Scheduling
- Medical Terminology
- Call Center Experience
- Professional Demeanor
- Organization
- Customer service
- Team Building
- Data Management
- Greeting and Seating Clients
- Registration
- Bookkeeping
- Office Equipment operations
- Scheduling
Timeline
Front Desk Specialist
Lowcountry Urgent Care
01.2024 - 02.2024
Cashier
Hudson Group Inc.
09.2023 - 11.2023
Medical Assistant Extern
The Breast Place
06.2019 - 07.2019
Cashier
Hudson Group
04.2016 - 03.2020
Independent Contractor
VLJ LLC
11.2014 - 11.2016
Business Owner/Operator
Facility Maintenance Services
03.2014 - 07.2022
Custodian
Charlotte Mecklenburg Schools
04.2012 - 11.2012
Cashier
Lancaster County Schools
08.2010 - 09.2019
An AmeiCorp Member
Lancaster County Schools District
08.2008 - 05.2010
Certificate - Medical Assistant Specialist
Trident Technical College
Diploma - Medical Billing And Coding
Ashworth College
Associate of Arts - Hotel Management
Columbia Junior College
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