Janet Kortright
Pleasant Prairie
Summary
Knowledgeable Insurance Agent Assistant with proven track record of supporting insurance agents and delivering exceptional client service. Assisted in processing claims, managing client records, and handling inquiries, contributing to smooth workflow and client satisfaction. Demonstrated strong organizational skills and attention to detail in maintaining accurate documentation and ensuring compliance with industry standards.
Overview
14
14
years of professional experience
Work History
Agent Assistant
James Stanley Agency
05.2016 - Current
- Advise on different policy endorsements and options to best fit customer needs and budgets
- Perform Personal Insurance Reviews
- Contact customers at renewal to inform of increases, decreases or changes in policy coverage
- Contact customers when past due on premiums when cancelling and how to reinstate policies
- Billing
- Collect and process premium payments
- Resolve billing questions and concerns
- Research and/or contact company billing to solve complex billing concerns
- Complete required yearly training to include internet safety, diversity and inclusion and ethics and continuing education.
- Comply with State of Wisconsin Insurance Laws, company guidelines and underwriting guidelines
- Follow HIPPA guidelines
- Enhanced client satisfaction by providing timely and efficient assistance to agents in their daily tasks.
- Upheld confidentiality standards while managing sensitive information related to properties or client personal data.
Teacher
Growing Green Child Development Center
05.2015 - 05.2016
- Planned and implemented developmentally appropriate activities
- Set individual developmental and academic goals for children
- Observed and evaluated children’s development, goals, health and wellness
- Communicated with staff and families
- Followed State of Wisconsin licensing rules and regulations
- Completed continuing education and mandatory training to include Child Abuse Prevention, mandatory reporter, CPR/AED, First Aid, Shaken Baby and Blood Bourne Pathogens.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
Teacher
Here We Grow Academy
03.2015 - 05.2015
- Planned and implemented developmentally appropriate activities, set individual development and academic goals.
- Completed continuing education and mandatory training to include Child Abuse Prevention, mandatory reporter, CPR/AED, First Aid, Shaken Baby and Blood Bourne Pathogens.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Teacher
St. Mary’s Child Development Center
05.2011 - 03.2015
- Planned and implemented developmentally appropriate activities and set individual developmental and academic goals for children.
- Observed and evaluated children’s development, goals, health and wellness
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Communicated with staff and families
- Followed State of Wisconsin licensing rules and regulations
- Completed continuing education and mandatory training to include Child Abuse Prevention, mandatory reporter, CPR/AED, First Aid, Shaken Baby and Blood Bourne Pathogens.
Education
Associate of Science - Human Services
Gateway Technical College
Kenosha/Racine, WI05.2011
Diploma -
George N. Tremper High School
Kenosha, WI06.1989
Skills
- Effective multitasking
- Thoroughness in work processes
- Client relationship building
- Exceptional communication
- File organization
- Document preparation
- Interpersonal relations
- Confidentiality assurance
- Customer service
- Attention to detail
- Multitasking and organization
- Verbal and written communication
Timeline
Agent Assistant
James Stanley Agency
05.2016 - Current
Teacher
Growing Green Child Development Center
05.2015 - 05.2016
Teacher
Here We Grow Academy
03.2015 - 05.2015
Teacher
St. Mary’s Child Development Center
05.2011 - 03.2015
Associate of Science - Human Services
Gateway Technical College
Diploma -
George N. Tremper High School
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