Summary
Overview
Work History
Education
Skills
Timeline
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Janet Lahners

Baton Rouge,LA

Summary

Coordinated with various departments and personnel to facilitate timely supply of products and sales invoices. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Independent Sales Associate

Aflac
09.2007 - 10.2016
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
  • Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
  • Used strong customer service skills to develop loyal customer base, increasing repurchasing rate.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Identified new customers by attending trade-shows, networking and performing cold-calls.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Office Manager

Bernhard Mechanical Contractors
12.2001 - 09.2007
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.

Education

Business Administration

Southeastern Louisiana University
Hammond, LA

Meeting And Event Planning

School of Planning & Event Institute
Baton Rouge, LA

Business Management

Baton Rouge Community College
Baton Rouge, LA

High School Diploma -

Florien High School
Florien, LA

Skills

  • Regional Sales and Support
  • Selling Skills
  • Daily Workflows
  • Customer Service and Assistance
  • Health Insurance Sales
  • Account Management
  • Serve Customers
  • Closing Procedures
  • Active Learning
  • Overcoming Objections
  • Customer Relationship Marketing

Timeline

Independent Sales Associate

Aflac
09.2007 - 10.2016

Office Manager

Bernhard Mechanical Contractors
12.2001 - 09.2007

Business Administration

Southeastern Louisiana University

Meeting And Event Planning

School of Planning & Event Institute

Business Management

Baton Rouge Community College

High School Diploma -

Florien High School

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Janet Lahners