Janet Lambert
Four Oaks,NC
Summary
Proven track record of enhancing customer satisfaction and operational efficiency, as demonstrated at Amazon, DRT 7. Skilled in customer service and time management, adept at multitasking and fostering positive relationships. Achieved significant improvements in service delivery and kitchen efficiency, leveraging attention to detail and computer skills to exceed employer expectations.
Overview
26
26
years of professional experience
Work History
LT 1 Associate
Amazon, DRT 7
09.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Food Service Grill
Ready Creek Golf Course
09.2022 - Current
- Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
- Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.
- Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in accordance with menu specifications.
Housekeeping Supervisor
Mt. Mitchell Lands, Inc
09.2014 - 04.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
History Teacher
Yancey County Schools
04.1999 - 06.2011
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Fostered a positive classroom atmosphere encouraging open communication between peers and instructor alike.
- Tracked student progress using formative assessments, adjusting instructional methods accordingly for optimal results.
- Boosted student engagement through the incorporation of interactive activities, group projects, and hands-on experiences.
Education
Bachelor Of Arts Education - History And High School Educator
University of North Carolina Asheville
Asheville, NC05.1995
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Workplace Safety
- Cash Handling
- Courteous and Professional
Timeline
LT 1 Associate
Amazon, DRT 7
09.2022 - Current
Food Service Grill
Ready Creek Golf Course
09.2022 - Current
Housekeeping Supervisor
Mt. Mitchell Lands, Inc
09.2014 - 04.2017
History Teacher
Yancey County Schools
04.1999 - 06.2011
Bachelor Of Arts Education - History And High School Educator
University of North Carolina Asheville