Janet Lang

As a representative of IKEA's Customer Experience department, it's my role to ensure that every question, problem or request that is asked of me, is answered and resolved to the best of my ability, while fostering happy and loyal return customers. My department is responsible for merchandise return/exchanges, help with damaged or defective goods, placing in-store customer orders, home-delivery and assembly, Family Membership enrollment and inquiry. My team is responsible for answering all customer questions and managing resolutions.

Working for Pet Food Express was one of the most fun and gratifying places that a pet lover could work. My main responsibility as assistant manager was coaching and developing my sales team how to engage customers, ask meaningful questions to help customers not only find the right products for their fur babies, but to drive sales with those product suggestions. Educating and mentoring the team about common pet health and behavioral issues and relating them to the products we sell.

My business success and growth depended on managing and growing a happy and loyal clientele. I did haircuts, color and event styling for men and women, wrote my own schedule, booked my own clients and managed my finances.