Janet Lanson
Ahwahnee,CA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Flooring Liquidators
Clovis, California
03.2024 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Placed special orders or called other stores to find desired items.
Caregiver, Special Needs
Ed Hagmark
Kingsburg, California
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
- Administered medication when needed according to doctor's instructions.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Developed positive relationships with families of special needs individuals.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Built strong and trusting rapport with clients and loved ones.
Retail Sales Manager
AT&T Wireless Services
Madera/Fresno , California
- Developed strategies to increase sales and profitability.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Monitored employee performance and provided feedback to improve productivity.
- Planned promotional events such as in-store discounts or special offers.
- Maintained a clean work environment to promote safety standards.
- Analyzed market data to identify areas of improvement within the store.
- Established relationships with vendors, suppliers, and other partners.
- Reviewed financial statements regularly to track store performance.
- Provided guidance to staff members regarding operational procedures.
- Developed plans for increasing customer loyalty programs.
- Coordinated with other departments within the organization.
- Created budgets that maximized profits while minimizing costs.
- Resolved conflicts between customers and staff members in a professional manner.
- Adhered strictly to all laws governing the retail industry in the region.
- Monitored team sales targets and addressed deficiencies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Built talented and successful team that increased department sales.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Some College (No Degree) - Psychology
Fresno City College
Fresno, CASkills
- Customer Service
- Order Processing
- Regulatory Compliance
- Customer Needs Assessment
- Teamwork
- Positive and professional
- Customer Assistance
- Time Management
- Conflict Resolution
Affiliations
- Camping
- Fishing
- Traveling
- Time with family
Accomplishments
- Million Dollar sales award
- Won many sale trips with AT&T
- Many HR classes
Certification
- Home Improvement Sales license
References
References available upon request.
Timeline
Retail Sales Associate
Flooring Liquidators
03.2024 - Current
- Home Improvement Sales license
Caregiver, Special Needs
Ed Hagmark
Retail Sales Manager
AT&T Wireless Services
Some College (No Degree) - Psychology
Fresno City College
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