Janet Lara
Medical Assistant
Ripon,CA
Summary
Dynamic and compassionate Healthcare professional with extensive experience in patient care and customer service roles, notably as a Medical Assistant at La Clinica De La Raza. Excelled in patient-focused care, HIPAA compliance, and office management. Proven track record of enhancing patient satisfaction and streamlining clinical operations through effective communication and meticulous attention to detail.
Overview
13
13
years of professional experience
1
1
Language
Work History
Receptionist
PMZ Real Estate
03.2022 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Medical Assistant
La Clinica De La Raza
03.2015 - 08.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Stanford Medicine Children's Health- Pediatrics
07.2011 - 08.2012
- Guided patients to examination rooms, addressed inquiries, and set up for doctor evaluations.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Medical Assisting
Carrington College
San Jose, California 05.2001 -
Skills
Patient-focused care
Medical terminology
HIPAA compliance
Electronic medical records
Data entry
Telephone skills
File management
Office management
Timeline
Receptionist
PMZ Real Estate
03.2022 - 04.2024
Medical Assistant
La Clinica De La Raza
03.2015 - 08.2018
Medical Assistant
Stanford Medicine Children's Health- Pediatrics
07.2011 - 08.2012
Medical Assisting
Carrington College
05.2001 -
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