Janet Latson
Colorado Springs,CO
Summary
Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
33
33
years of professional experience
Work History
Evidence Technician
City of Colorado Springs
Colorado Springs, CO
03.2023 - Current
- Maintained accurate records of collected evidence in accordance with legal requirements.
- Responded to requests from investigators for specific pieces of evidence or lab results.
- Researched case files in order to locate relevant documents related to criminal investigations.
- Performed evidence collection and documentation according to departmental protocol.
- Adhered strictly to chain-of-custody regulations when handling sensitive materials.
- Organized collected items into proper containers for storage or transport to laboratory facilities.
- Secured evidence from crime scenes, bodies, and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
- Adhered to strict data confidentiality standards to minimize information breaches.
Contract Compliance Technician
City of Colorado Springs
Colorado Springs, CO
06.2021 - 03.2023
- Monitored contracts to ensure the contract specifications were being followed.
- Reviewed contracts, adjusted and rewrote if coming up for renewal or rebid.
- Periodic inspections to ensure safety guidelines were being followed.
- Attended weekly meetings with contractors and sub-contractors.
- Reported weekly to my direct supervisor.
Certified Nursing Assistant
Heartfelt Care At Home
Colorado Springs, CO
05.2017 - 10.2022
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Prepared meals for the client in their home and assisted with feeding when needed.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Observed patients for any changes in their physical or mental condition.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted client with activities of daily living such as bathing, grooming, and dressing.
- Participated in educational programs related to nursing assistant skills development.
- Helped residents walk with or without self-help devices.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted clients with bathing and dressing to promote personal hygiene.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reminded clients to take prescribed medications or nutritional supplements.
- Provided physical support to assist patients with bathing, dressing and toileting.
Dispatcher/ Supervisor
City of Colorado Springs
Colorado Springs, CO
08.2006 - 06.2021
- Resolved customer complaints regarding transit bus schedules, fares, route arrivals and departures.
- Developed policies for driver safety and customer service.
- Prepared daily schedules for extra board drivers.
- Gathered documentation and prepared proper discipline for driver infractions.
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Trained new staff members in proper dispatch procedures.
- Assisted with organizing and development routes for drivers to maximize efficiency.
- Updated records in the database regarding driver certifications or qualifications.
- Investigated any accidents involving company vehicles.
- Maintained compliance with local laws related to transportation regulations.
- Assisted with hiring qualified candidates for open dispatcher positions.
- Ensured that all vehicles met DOT standards for safety inspections.
- Conducted regular audits of dispatch processes and documentation to ensure accuracy and compliance.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Ensured compliance with all transportation laws, regulations, and company policies.
- Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.
Dispatcher/Dispatcher/Street Supervisor
Professional Transit Management
Colorado Springs, CO
01.1998 - 08.2006
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Verified driver credentials prior to assigning them a route or task.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints related to service issues or delays.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Participated in team meetings discussing changes in procedures or processes.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Tracked changes in computer system to keep records current and accurate.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Identified locations and needs of callers to accurately send assistance.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Relayed messages or information using telephones or two-way radios.
- Prepared daily work and run schedules.
Cashier/Customer Service
Walmart
Colorado Springs, CO
08.1991 - 12.1997
- Performed other duties as assigned by management.
- Provided excellent customer service. and answered questions when asked.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered customer questions and provided store information.
Education
Certified Nursing Assistant Certificate - Nursing Assistance
Pikes Peak Community College
Colorado Springs, CO04-2011
Bachelor of Science - Chemistry/Biology
University of Southern Colorado
Pueblo, CO05-1997
Skills
- Evidence collection
- Hazardous evidence handling
- Relationship Building
- Self Motivation
- Problem-solving abilities
- Time management abilities
- Continuous Improvement
- Written Communication
- Reliability
- Adaptability and Flexibility
- Multitasking
Timeline
Evidence Technician
City of Colorado Springs
03.2023 - Current
Contract Compliance Technician
City of Colorado Springs
06.2021 - 03.2023
Certified Nursing Assistant
Heartfelt Care At Home
05.2017 - 10.2022
Dispatcher/ Supervisor
City of Colorado Springs
08.2006 - 06.2021
Dispatcher/Dispatcher/Street Supervisor
Professional Transit Management
01.1998 - 08.2006
Cashier/Customer Service
Walmart
08.1991 - 12.1997
Certified Nursing Assistant Certificate - Nursing Assistance
Pikes Peak Community College
Bachelor of Science - Chemistry/Biology
University of Southern Colorado
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