Janet Lawrence
Dallas,GA
Summary
Strong administrative manager and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to make a positive impact, as well as excellent customer relations aptitude and relationship building skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Dental Office Administrator
Frank Terracina, DMD
06.1999 - Current
- Handled daily scheduling tasks and provided administrative support in a fast paced dental practice.
- Executed operational standards in full compliance with policies, procedures and ADA regulations.
- Reviewed reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Accounts Payable
- Prepared and submitted monthly financial statements to accountant.
- Created and updated records and files to maintain document compliance.
- Created organized filing system to manage office documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails.
- Prepared electronic insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
Insurance Coordinator
Robert E. Lee, DMD
09.1989 - 06.1999
- Mentored new hires within department, sharing best practices and fostering team cohesion.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Managed high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
Education
High School Diploma -
Paulding County High School
Dallas, GA05.1987
Skills
- Administrative Support
- Insurance Billing
- Scheduling and calendar management
- Supply Management
- File Organization
- Correspondence Preparation
- Event Coordination
- Data Entry
- Recordkeeping
- Multi-Line Telephone Systems
- AR/AP
- Excellent Customer Service/Communication Skills
Certification
HIPAA Compliant
OSHA Certified
CPR Certified
Timeline
Dental Office Administrator
Frank Terracina, DMD
06.1999 - Current
Insurance Coordinator
Robert E. Lee, DMD
09.1989 - 06.1999
High School Diploma -
Paulding County High School
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