Janet Lester
Irvington,NJ
Summary
Seasoned Manager with 7 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.
Overview
8
8
years of professional experience
Work History
Assistant Department Manager
Nordstrom
01.2021 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Built relationships with customers and community to establish long-term business growth
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Compiled and analyzed data to determine approaches to improve sales and performance
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
Sales Designer
Nordstrom
04.2019 - 12.2020
- Participated in Future Nordstrom Leaders program
- Established lasting relationships with customers through Nordstrom's digital applications
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with department manager to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Investigated current trends and innovative techniques to keep clients up-to-date.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Collaborated with store managers to determine best placement for merchandise displays
Brand Ambassador
Banana Republic
02.2016 - 04.2019
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Drove customer loyalty by establishing relationships through Banana Republic credit cards
- Reviewed and implemented new company initiatives and executed product activations.
- Maintained clean, organized and professional work environment.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
Sales Consultant
Sunglass Hut At Macy's
11.2015 - 01.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Located merchandise across various stores to address customer needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor of Arts - Art History
Arizona State University
Tempe, AZ05.2025
Associate of Arts - Visual Arts
Union County College
Cranford, NJ05.2015
Skills
- Sales Expertise
- Operational Efficiency
- Vendor Management
- Revenue Generation
- Active Listening
- Critical Thinking
- Customer Needs Assessments
- Customer Service Process Improvement
- Performance Improvement Techniques
- Loss Prevention Goals Monitoring
- Closing Procedures
- Complex Problem-Solving
- Key Performance Indicators (KPI)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Assistant Department Manager
Nordstrom
01.2021 - Current
Sales Designer
Nordstrom
04.2019 - 12.2020
Brand Ambassador
Banana Republic
02.2016 - 04.2019
Sales Consultant
Sunglass Hut At Macy's
11.2015 - 01.2016
Bachelor of Arts - Art History
Arizona State University
Associate of Arts - Visual Arts
Union County College
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