Janet Lewis
Omaha,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Cloud Billing Analyis
Mitel Networks
Omaha , NE
09.2024 - Current
- Resolved incidents related to application availability or data integrity within SLAs.
- Maintained and monitored cloud-based applications, services and systems to ensure optimal performance.
- Prepared and presented technical proposals for clients.
Disconnection Specialist
Mitel Networks
Omaha , NE
09.2019 - Current
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
Education
Some College (No Degree) - Business Etiquette
Spokane Community College
Spokane, WA03-2000
Skills
- Excellent Communication
- Data migration planning
- Client Relations
- Workflow improvement
- Multitasking
- Attention to Detail
Accomplishments
- Bravo rewards for completing tasks on time.
- Quarterly Incentive Bonuses
- Yearly Production Bonuses
Timeline
Cloud Billing Analyis
Mitel Networks
09.2024 - Current
Disconnection Specialist
Mitel Networks
09.2019 - Current
Some College (No Degree) - Business Etiquette
Spokane Community College
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