Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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JANET L. GROPPENBACHER

JANET L. GROPPENBACHER

Chesterfield,USA

Summary

Experienced with front desk management, ensuring efficient office operations and client interactions. Utilizes strong organizational and communication skills to maintain smooth workflows. Knowledge of administrative processes and team coordination, consistently delivering high-quality service.

Overview

36
36
years of professional experience

Work History

Front Desk/Office Manager

Missouri Dermatology, Laser and Vein
07.2020 - Current
  • Create a welcoming environment for patients and insure maximum office productivity
  • Maintain accurate patient records in EMA systems
  • Supervise and train front office staff ensuring compliance with policies and procedures
  • Oversee office supply inventory, manage mail distribution, and troubleshoot emergencies
  • Build positive relationships with patients, providers, and referring offices
  • Collect and verify insurance information, process copays, deductibles, and patient payments

Flight Attendant

Elite Airways
10.2015 - 07.2020
  • Provide flight safety and customer service to private charter customers.
  • Duties included passenger screening and boarding, delivering extraordinary service required by private charter passengers, managing catering of aircraft based on specific customer requirements prior to flight, delivering passenger announcements and safety briefings, and service of food and beverages.
  • (based in St. Louis)

Flight Attendant

GoJet Airlines
10.2013 - 07.2015
  • Provide excellent service to passengers and fellow teammates. Responsible for the safety, security, and comfort of passengers. Duties included preboarding security checks, greeting passengers, verifying tickets, explaining use of safety equipment, inflight sales to passengers, and service of food and beverages.
  • Notable experience: Comprehensive knowledge of security and safety procedures, effective first aid and medical training. Received “Flight Attendant of the Month” award and was consistently recognized with “Job Well Done” cards from passengers.

Photographer (sales)/Trainer

Our 365
06.2009 - 10.2013
  • Photograph new born babies in hospital and sell picture packages to families. Position is commission based, and entails interaction with hospital staff, families, and corporate marketing department. Selected to train new sales hires due to stand out success in achieving consistently high sales results.

Sales Representative

Bristol Meyers Squibb
07.1995 - 05.1996
  • Called on local area physicians to sell an estrogen replacement product and an antibiotic. Had dual reporting responsibility to Medicall and BMS sales managers. Exceeded all recommended call volumes and sales goals.
  • (Flex time through Medicall)

Sales Representative

SmithKline Beecham
10.1994 - 04.1995
  • Completed rigorous sales training on company’s antibiotic, NSAID, and anti-viral products. Training included detailed product knowledge education and role play situations. Responsible for representing company products to physicians, pharmacies, and managed care facilities. Resigned from position due to relocation to St. Louis.

Sales Representative

Bock Pharmacal Co.
10.1992 - 10.1994
  • Responsible for the growth and sales development of Bock’s prenatal vitamins, cough syrups, upper respiratory, allergy and antibiotic medications. Represented company products to physicians and retail pharmacies.
  • Increased territory sales 76% in first year
  • Exceeded all sales goals for focus products
  • Completed managed care, focused selling, and detailed product training courses
  • Gained experience giving technically detailed presentations to large groups

Sales Representative

Russ Berrie Co.
04.1990 - 10.1992
  • Accountable for representing a line of 4000 gift and plush products to retail accounts for the leading company in the industry. Responsibilities included opening new accounts, selling to existing accounts and enhancing sales through creation of displays and effective merchandising.
  • Increased business in territory 61% over previous representative
  • Ranked 13th out of 700 representatives in 1991
  • Ranked 4th out of 364 rookies in sales results in 1990

Account Executive

Mast Advertising - Subsidiary of Southwestern Bell
03.1989 - 04.1990
  • Solicited advertising space for telephone directories in 5 major markets. Responsibilities included creating new advertising programs, renewing existing accounts and expanding new clientele.
  • Number One Sales Representative in four out of the five markets
  • Consistently exceeded established quota
  • Leader in opening new accounts

Education

Bachelor of Science Degree - Child Development and Family Relations

University of Arizona

Skills

  • Strong organization
  • Customer service expertise
  • Exceptional communication
  • Staff training and development
  • Scheduling coordination
  • Document management
  • Employee supervision
  • Positive attitude
  • Teamwork
  • Customer service
  • Decision-making capacity
  • Time management proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk/Office Manager

Missouri Dermatology, Laser and Vein
07.2020 - Current

Flight Attendant

Elite Airways
10.2015 - 07.2020

Flight Attendant

GoJet Airlines
10.2013 - 07.2015

Photographer (sales)/Trainer

Our 365
06.2009 - 10.2013

Sales Representative

Bristol Meyers Squibb
07.1995 - 05.1996

Sales Representative

SmithKline Beecham
10.1994 - 04.1995

Sales Representative

Bock Pharmacal Co.
10.1992 - 10.1994

Sales Representative

Russ Berrie Co.
04.1990 - 10.1992

Account Executive

Mast Advertising - Subsidiary of Southwestern Bell
03.1989 - 04.1990

Bachelor of Science Degree - Child Development and Family Relations

University of Arizona

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