Janet Lomeli
Fillmore,CA
Summary
Proven leader and customer service expert from La Cocina Bar and Grill, adept at multitasking and complex problem-solving. Elevated team performance and customer satisfaction through innovative management and meticulous attention to detail. Skilled in conflict resolution and effective multitasking, achieving significant revenue growth and operational efficiency at La Michocana Pedir De Boca. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
La Cocina Bar and Grill
05.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Managing Partner
La Michocana Pedir De Boca
09.2019 - 04.2023
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Managed restaurant scheduling, foodservice and customer service.
- Strengthened client relationships through personalized service and attention to detail, resulting in high retention rates and positive referrals.
Education
High School Diploma -
Golden Valley Highschool
27051 Robert C. Lee Pkwy 06.2020
Skills
Customer Service
Strong multitasking
Greeting guests
Active Learning
Complex Problem-Solving
Cash Handling
Conflict Resolution
Cleanliness and hygiene
Coordinating tasks
Memory retention
Phone Etiquette
Effective Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
La Cocina Bar and Grill
05.2023 - Current
Managing Partner
La Michocana Pedir De Boca
09.2019 - 04.2023
High School Diploma -
Golden Valley Highschool
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