Job Search Status
Open to workDesired start date: Flexible
Open To Work
Verified
This profile is verified using an email address.
Janet Lucas
Montoursville,PA
Work Preference
Summary
Dynamic sales professional with proven success at Survey.com, excelling in customer engagement and complaint resolution. Skilled in visual merchandising and market analysis, I consistently exceed sales goals while fostering strong client relationships. Adept at problem-solving and time management, I drive results through innovative promotional planning and strategic product knowledge.
Overview
13
13
years of professional experience
Work History
Sales Representative/ Lead Merchandiser
Survey.com
Boston, MA
01.2019 - 06.2024
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handled complaints and provided solutions within established time limits.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommended products to management based on customer information and needs analysis.
Retail Merchandiser
SAS Retail Services LLC
Orange County, CA
06.2020 - 12.2021
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Organized store merchandise racks and displays to enhance visual appeal and attract customers.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Updated pricing and signage to complete product displays and educate customers.
- Updated product displays by rotating stock to ensure freshness.
- Monitored item performance metrics to identify sales trends and optimize product placement.
- Collaborated with internal teams, including packaging, visual, and e-commerce, to align merchandising strategies.
- Conferred with store managers to obtain information about customer needs and preferences.
- Unloaded arriving product stock and moved to store display areas.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Tax Preparer
Jackson Hewitt
Lewisburg, PA
01.2014 - 04.2019
- Prepared income tax return forms for individuals and small businesses by reviewing financial records, including prior tax returns, income statements, and expenditure documentation to ensure accurate and compliant filings.
- Interviewed clients to gather detailed information on taxable income and deductible expenses, ensuring comprehensive and accurate tax preparation.
- Computed taxes owed and completed entries on forms, following tax form instructions and tax tables.
- Consulted tax law handbooks to clarify procedures for preparing atypical returns, enhancing accuracy and compliance with complex tax regulations.
- Verified totals on forms prepared by others to detect errors.
Markdown Associate
Burlington Coat Factory
Muncy, PA
03.2016 - 10.2017
- Processed markdowns according to company policies and in a timely fashion, properly priced merchandise, ran markdown reports, drove sales and profitability of the department, and safeguarded company assets.
- Assisted in executing merchandising and operational functions according to company standards within specific department.
- Collaborated with teams to prioritize detail and accuracy in completing tasks, contributing to overall business results.
- Provided exceptional customer service to enhance customer satisfaction. and demonstrate a high degree of professionalism.
Shipping Clerk
ShopVac Corp
Williamsport, PA
05.2011 - 06.2012
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Recorded detailed cargo movements to maintain accurate records. and obtained onward movement data.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Updated database with changes in carrier status.
- Performed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Education
Associate of Science - Business Management
Harrisburg Area Community College
Harrisburg, PA04-2012
GED -
Jersey Shore Area High School
Jersey Shore, PA07-2000
Skills
- Sales expertise
- Exceeds sales goals
- Sales forecasting
- Promotional planning
- Market analysis
- Product knowledge
- Visual merchandising
- Customer engagement
- Complaint resolution
- Team collaboration
- Problem solving
- Time management
- Stocking and replenishing
- Customer retention abilities
Assessments
- Work style, Highly Proficient, 05/19, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Customer service, Expert, 12/19, Identifying and resolving common customer issues.
- Sales skills, Highly Proficient, 10/21, Influencing and negotiating with customers.
- General manager (hospitality), Proficient, 12/19, Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.
- Warehouse shift leader, Proficient, 01/22, Supervising warehouse staff and maintaining safety and security standards.
- Warehouse associate, Proficient, 06/22, Assesses the tendencies that are important for success in warehouse roles.
Timeline
Retail Merchandiser
SAS Retail Services LLC
06.2020 - 12.2021
Sales Representative/ Lead Merchandiser
Survey.com
01.2019 - 06.2024
Markdown Associate
Burlington Coat Factory
03.2016 - 10.2017
Tax Preparer
Jackson Hewitt
01.2014 - 04.2019
Shipping Clerk
ShopVac Corp
05.2011 - 06.2012
Associate of Science - Business Management
Harrisburg Area Community College
GED -
Jersey Shore Area High School