Janet Lymburner
Ormond Beach,FL
Summary
Proven leader and efficient problem-solver, adept in customer engagement and data entry, significantly enhanced customer satisfaction at Millennium Travel & Promotion. Expert in managing high-volume phone interactions and resolving customer issues, leading to streamlined operations and improved productivity. Demonstrates exceptional interpersonal and organizational skills, driving positive outcomes and operational excellence. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 20 years of experience in customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Reservation Agent & Customer Service
Millennium Travel &Promotion
03.2003 - 06.2014
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Supervisor
Office Depot Inc
04.2004 - 07.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Supervisor
Bealls Store
03.1998 - 09.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
High School Diploma -
Lewiston Porter Senior High School
Youngstown, NY06.1968
Skills
- Customer Engagement
- Travel bookings
- Phone Etiquette
- Telephone reception
- Telephone reservations
- Schedule Maintenance
- Transportation information
- Cost Planning
- Problem-Solving
- Data Entry
- Payment Processing
- Customer Service
Accomplishments
- Supervised team of 5 staff members.
Sewing, riding, gardening
I make stuffed rocking horses for sale, also tail bags. I enjoy riding both motorcycles and horses. Garden not so much but it's got to be done.
Timeline
Supervisor
Office Depot Inc
04.2004 - 07.2013
Reservation Agent & Customer Service
Millennium Travel &Promotion
03.2003 - 06.2014
Supervisor
Bealls Store
03.1998 - 09.2010
High School Diploma -
Lewiston Porter Senior High School