Janet Maddox
Stilwell,OK
Summary
Dedicated professional with experience as a Personal Care Assistant at Country Style Health Care, skilled in grooming assistance and emotional support. Proven ability to enhance client well-being through exceptional personal care and effective communication. Committed to maintaining a clean environment and fostering strong relationships, ensuring a positive experience for all clients.
Professional office support specialist with strong communication, organizational, and multitasking skills. Demonstrates high focus on team collaboration and adapts efficiently to changing needs. Highly reliable, recognized for resolving issues promptly and maintaining smooth office operations. Proficient in managing schedules, handling correspondence, and supporting daily administrative tasks with results-driven approach.
Professional in office management, bringing valuable administrative experience to support organizational goals. Adept at streamlining office procedures and ensuring effective communication across departments. Known for strong teamwork capabilities and adaptability in dynamic settings, with focus on organizational and clerical skills.
Overview
10
10
years of professional experience
Work History
Personal Care Assistant
Country Style Health Care
Westville, OK
03.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Office Clerk
America's Car-Mart
Tahlequah, OK
02.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Handled incoming business and client requests for information.
- Prepared and edited documents to produce precise, accurate and professional communication.
Convenience Store Clerk
T-n-t Convience Store
Briggs, Ok
07.2022 - 09.2022
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Met safe food handling protocols to comply with company, Location health department and industry standards.
Commercial Parts Driver
AutoZone
Muskogee, OK
04.2019 - 11.2020
- Utilized advanced navigation tools to optimize route planning, minimizing delays due to traffic congestion or construction zones.
- Assisted in training new drivers on company policies, procedures, and best practices for safe and efficient driving techniques.
- Contributed to a safer work environment by following company safety protocols during loading, unloading, and driving procedures.
- Improved customer satisfaction by providing prompt and accurate delivery of commercial parts to various clients.
- Provided excellent customer service through friendly interactions, answering questions about products or services offered as necessary during deliveries.
- Maintained cleanliness of assigned vehicles, promoting a professional image for the company during daily interactions with customers.
- Pulled parts off store shelves to fill customer orders.
Jailer
Muskogee County Jail
Muskogee, OK
08.2016 - 05.2017
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Jailer
Adair County Jail
Stilwell, OK
06.2015 - 08.2015
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Collaborated with fellow jailers to maintain order within the facility, effectively managing challenging situations as they arose.
- Examined incoming and outgoing mail to detect contraband.
- Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
- Contributed to facility efficiencies by maintaining accurate records of inmate activities, incidents, and progress.
- Supported administrative tasks such as coordinating visitation schedules, answering phones, and filing reports as needed for smooth daily operations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of inmates.
- Documented inmate behavior and activities in logbooks.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
Education
Basic -
Tahlequah High School
Tahlequah, OK05.2001
Certification - Automotive Engineering
Indian Capital Technology Center
Tahlequah, OK05.2001
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Dressing assistance
- Light housekeeping
- Meal preparation
- Housekeeping
- Meal planning
- Maintaining records
- File maintenance
- Verbal communication
- File organization
- Telephone reception
- Inventory control
- Word processing
- Basic accounting
- Professional and mature
- Mail handling
- Document scanning
- Information verification
- Customer service
- Valid Driver's license
- Front office management
- Invoice processing
- Accepting payments for accounts
- Taking down payments
Timeline
Personal Care Assistant
Country Style Health Care
03.2023 - Current
Office Clerk
America's Car-Mart
02.2023 - Current
Convenience Store Clerk
T-n-t Convience Store
07.2022 - 09.2022
Commercial Parts Driver
AutoZone
04.2019 - 11.2020
Jailer
Muskogee County Jail
08.2016 - 05.2017
Jailer
Adair County Jail
06.2015 - 08.2015
Basic -
Tahlequah High School
Certification - Automotive Engineering
Indian Capital Technology Center