Janet Maldonado
Lehigh Acres,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Lee Health
11.2023 - Current
- Responsible for a variety of coordinative and administrative support functions such as researching information, compiling data, preparing reports, monitoring, and tracking of the budget, and coordination of projects/programs
- Scheduling of assigned appointments, greeting and directing customers, answers and directs phone calls, coordinates meetings and conferences
- Prepare correspondence, memoranda, agreements, agendas, contracts, technical charts, tables, and other specialized materials, ranging from routine to complex
- Establish office procedures, create, and maintain filing systems
- Some timekeeping duties.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Sales Associate / PRO Associate
Home Depot
10.2022 - Current
- Stocking shelves with available product, keeping shelves neat, clean, and accessible to customers
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Scheduling in-store or home deliveries of product not in stock
- Setting up seasonal items in display areas.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Distributor Support Account Representative
Toyota Tshusho America, Inc
04.2022 - 07.2023
- Analyzing distributor’s monthly KPI reports and providing feedback on monthly sales and order placement and forecasting
- Promoting genuine Toyota Products, Accessories, MVP, TGMO and other parts to the Caribbean, Latin and South American countries
- Providing feedback and support with inventory stock month and yearly stock months
- Creating a yearly action plan and assisting with distributors budget preparations.
- Conducted market research to identify emerging trends, informing business decisions accordingly.
- Developed and maintained strong working relationships with professionals within assigned territory.
Logistics Coordinator/ Sales Support
Toyota Tshusho America, Inc.
01.2012 - 03.2022
- Processing and confirming orders for customers in the Caribbean, Latin, and South American countries
- Ensuring orders are correct and shipped according to customers schedules
- Negotiating with carriers and freight forwarders to obtain competitive tariffs for customers
- Assisting in resolving any issues with freight, customs clearance, pricing, and tracking of shipments
- Assisting in the implementation of new system procedures and SOP’s
- Collaborating in projects to implement productivity and ease of work.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
General Manager C-Store Operations
Seminole Tribe of Florida, Inc.
04.2010 - 08.2011
- Implementation of new security system and POS system for all three convenient stores
- Restructured the interior of the stores to improve flow of traffic and ease of finding product
- Scheduled employee hours with minimal to no overtime, approved and submitted time sheets
- Calculating the daily paperwork for the stores which consisted of balancing reports, daily sales, fuel comparison report, petty cash balance and inventory of cigarettes and lotto books
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Administrative Assistance
Seminole Tribe of Florida, Inc.
02.2007 - 03.2010
- Scheduling meetings, updating calendar, coordinating travel arrangements, and screening all calls, for the President of the Seminole Tribe, the Executive Administrator, Director of Operations, and the General Counsel
- Typing and formatting Resolutions for all Board Meetings as well as preparing and sending out all approved memos and letters
- Coded all credit card statements and ensured all charges where valid before submitting to the accounting department for payment
- Attend meetings, prepare minutes, and follow up with clients
- Coordinate office events.
Education
Experience Business Administration -
Broward College
Pembroke Pines, FL08.2014
General Studies, Diploma -
Franklin K. Lane HS
Queens, NY05.1991
Skills
- Customer Support: Build relationships with customers, providing understanding and knowledge of needs, and providing necessary assistance to establish required results
- Organization and Detail: Able to demonstrate and coach organizational skills as well as provide detail explanations and proof
- Team Management: Build relationships within and outside teams, coach, and mentor teams while demonstrating team organization and leadership
- Word
- Excel
- PowerPoint
- Internet Search
- Visio
- Outlook
- Teams
- Blue Yonder
- Oracle JD Edwards
- Integration Point
- Hazmat Certified in Air and Ocean
- Adult CPR Certified
- Knowledge of Safety awareness and implementation
- Customer Support
- Inventory Control
- Order Processing
- Event Coordination
Value Drivers
- Coordination of office events, Holiday Parties, Family Day Events, and CRU Events with minimal spending.
- Ability to learn new software and implement faster processing to maximize daily productivity.
- Search and provide the lowest cost available to customers for savings with tariff and duties.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Lee Health
11.2023 - Current
Sales Associate / PRO Associate
Home Depot
10.2022 - Current
Distributor Support Account Representative
Toyota Tshusho America, Inc
04.2022 - 07.2023
Logistics Coordinator/ Sales Support
Toyota Tshusho America, Inc.
01.2012 - 03.2022
General Manager C-Store Operations
Seminole Tribe of Florida, Inc.
04.2010 - 08.2011
Administrative Assistance
Seminole Tribe of Florida, Inc.
02.2007 - 03.2010
Experience Business Administration -
Broward College
General Studies, Diploma -
Franklin K. Lane HS