Janet Mangiaracina

Farmingville,NY

Summary

Customer-focused, visionary-thinking manager with years of experience in cultivating relationships, and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Overview

years of professional experience

Work History

Delivery Coordinator

Lowes

Medford, NY

04.2020 - Current

Coordinate and support deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
Tracking and ensuring merchandise is accurately accounted for, handled, and delivered.
Process refunds and price adjustments when applicable
Supported customers via telephone, email and at sites to handle escalations and product concerns.
Fielded customer questions and complaints and rectified issues.

Medical Spa Manager

Caring Aesthetics

12.2018 - 03.2020

Develop and deliver promotions, along with print and digital marketing to attract new clients
Maintain front desk workstation, greet spa guests, creating positive first impression
Manage spa inventory by keeping detailed record of supply use and forecast needs for direct ordering
Execute orders and arrange delivery of spa materials and supplies
Reconcile credit card and cash transactions on daily and weekly basis
Oversee and track expenses and payment of office bills
Utilize Aesthetics Pro system to manage guest appointments and billing

Travel Counselor

American Express Travel

02.2013 - 12.2015

Designed unique travel experiences by expertly booking hotel, flights, and transportation for Platinum and Centurion card holders
Provided insight into top travel destinations and lifestyle events
Managed high call volume in timely and highly professional manner
Responded immediately to clients questions, issues, and complaints and found effective solutions when required
Counseled customers on efficient, multi-city/country routings for lowest available fares and preferred carrier usage
Acted on special customer requests and maintained excellent client relations
Instructed clients of membership benefits and promotional opportunities

Store Manager/Team Leader

Liberty Travel

06.1997 - 02.2013

Managed all aspects of store's business environment
Coached and developed team of up to 10 employees
Provided store vision and focus
Maintained customer service quality and standards
Implemented and adhered to daily, weekly, and monthly systems
Increased business and profits over previous years
Arranged all aspects of travel in domestic and international destinations

Education

Travel And Conference Planning

Katherine Gibbs School

Melville, NY

Skills

Excelled in travel industry and its products such as: Sabre airline computer system, business travel, and corresponding office procedures
Extensive knowledge in domestic and international destinations including luxury products
Considerable experience supervising team and working in fast pace setting
Strong knowledge of international fare construction and airline routing principals

Knowledge of converting credit card points and frequent flyer miles into travel arrangements
Extensive customer service in person and virtually
Microsoft Excel, Word and Power Point
Knowledge of airline

Accomplishments

Presidents Club Sales Award

Individually and as a team I increased sales over 20% from the previous year

Timeline