Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Janet Mangiaracina

Farmingville,NY

Summary

Customer-focused, visionary-thinking manager with years of experience in cultivating relationships, and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Overview

27
27
years of professional experience

Work History

Delivery Coordinator

Lowes
04.2020 - Current
  • Coordinate and support deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
  • Tracking and ensuring merchandise is accurately accounted for, handled, and delivered.
  • Process refunds and price adjustments when applicable
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Fielded customer questions and complaints and rectified issues.

Medical Spa Manager

Caring Aesthetics
12.2018 - 03.2020
  • Develop and deliver promotions, along with print and digital marketing to attract new clients
  • Maintain front desk workstation, greet spa guests, creating positive first impression
  • Manage spa inventory by keeping detailed record of supply use and forecast needs for direct ordering
  • Execute orders and arrange delivery of spa materials and supplies
  • Reconcile credit card and cash transactions on daily and weekly basis
  • Oversee and track expenses and payment of office bills
  • Utilize Aesthetics Pro system to manage guest appointments and billing

Travel Counselor

American Express Travel
02.2013 - 12.2015
  • Designed unique travel experiences by expertly booking hotel, flights, and transportation for Platinum and Centurion card holders
  • Provided insight into top travel destinations and lifestyle events
  • Managed high call volume in timely and highly professional manner
  • Responded immediately to clients questions, issues, and complaints and found effective solutions when required
  • Counseled customers on efficient, multi-city/country routings for lowest available fares and preferred carrier usage
  • Acted on special customer requests and maintained excellent client relations
  • Instructed clients of membership benefits and promotional opportunities

Store Manager/Team Leader

Liberty Travel
06.1997 - 02.2013
  • Managed all aspects of store's business environment
  • Coached and developed team of up to 10 employees
  • Provided store vision and focus
  • Maintained customer service quality and standards
  • Implemented and adhered to daily, weekly, and monthly systems
  • Increased business and profits over previous years
  • Arranged all aspects of travel in domestic and international destinations

Education

Travel And Conference Planning

Katherine Gibbs School
Melville, NY

Skills

  • Excelled in travel industry and its products such as: Sabre airline computer system, business travel, and corresponding office procedures
  • Extensive knowledge in domestic and international destinations including luxury products
  • Considerable experience supervising team and working in fast pace setting
  • Strong knowledge of international fare construction and airline routing principals
  • Knowledge of converting credit card points and frequent flyer miles into travel arrangements
  • Extensive customer service in person and virtually
  • Microsoft Excel, Word and Power Point
  • Knowledge of airline

Accomplishments

    Presidents Club Sales Award

    Individually and as a team I increased sales over 20% from the previous year

Timeline

Delivery Coordinator

Lowes
04.2020 - Current

Medical Spa Manager

Caring Aesthetics
12.2018 - 03.2020

Travel Counselor

American Express Travel
02.2013 - 12.2015

Store Manager/Team Leader

Liberty Travel
06.1997 - 02.2013

Travel And Conference Planning

Katherine Gibbs School

Similar Profiles

CREATE PROFILE
Janet Mangiaracina