Janet Marck
Punta Gorda,FL
Summary
Dynamic sales professional with a proven track record at Tara Woods, excelling in relationship building and exceeding sales expectations. Skilled in objection handling and customer needs assessment, I consistently surpassed sales goals, enhancing client satisfaction and loyalty through tailored solutions and exceptional service.
Overview
32
32
years of professional experience
Work History
Sales Advisor, Specialist in Manufactured Homes
Tara Woods 55+ Community, Hometown America
07.2021 - 09.2024
- Created customized solutions for clients' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Presented professional image consistent with company's brand values.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Sales Advisor/Resort Consultant
Rochester Place Golf and Country Club / Resort
05.2016 - 07.2021
- Initiate and develop sales relationships and rapport with prospective purchasers.
- Identify buying motives; verify and confirm interpretation of sales opportunities.
- Anticipate and respond to customers' concerns and objections; recommend helpful solutions in terms of benefits and product knowledge.
- Recommend appropriate floor plans, lots/locations in consideration of of each customer's personal requirements and financial justification.
- Reach out to all consumers after each completed sale to evaluate their satisfaction and discuss any after sales service requirements.
- Escort all rental and RV guests to their sites to develop ongoing relationships that result in repeat business, potential future sales and referrals.
Sales Advisor
Great Blue Resorts
05.2012 - 04.2016
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Proactively managed client correspondence and recorded all tracking and communications.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Maximized business potential by providing excellent customer service.
- Listened to consumer details and offered matching solutions to meet a wide range of requirements.
Senior Sales Team Leader
Sherkston Shores (now Sun Communities)
02.1993 - 06.2012
- Identified customer requirements by asking open-ended questions.
- Acknowledged as overall sales leader by surpassing company sales goals by 50%.
- Overcame various obstacles and closed sales on numerous sales that had fallen through by using listening and advocating skills.
- developed excellent interpersonal, listening and speaking skills.
Education
Associate of Arts - The Counselor Salesperson (5 Modules)
Wilson Learning
Sherkston Shores, ON., Canada11-2011
Skills
- Relationship Building
- Exceeding Sales Expectations
- Building rapport
- Objection handling
- Sales strategies
- Coaching and mentoring
- Customer needs assessment
- Relationship management
Accomplishments
Achieved personal sales in excess of 4.4 million dollars per year (Sherkston Shores Vacation Beach Community)
Awarded "Top Salesperson of the Year" for 18 consecutive years.
Achieved highest customer satisfaction rating in post purchase survey.
Developed, created and managed the first resale program for pre-owned homes in Sherkston Shores.
Recruited by Rochester Place to build vacation home sales after achieving zero sales in 3 consecutive years using a conventional real estate company; I sold their first home on my first visit and sold 20 more that season with continued success year over year.
Brought the sales revenue in Tara Woods from non -existent to 40 closed sales in year one and exceeded budgeted sale's for the remaining of my employment.
Timeline
Sales Advisor, Specialist in Manufactured Homes
Tara Woods 55+ Community, Hometown America
07.2021 - 09.2024
Sales Advisor/Resort Consultant
Rochester Place Golf and Country Club / Resort
05.2016 - 07.2021
Sales Advisor
Great Blue Resorts
05.2012 - 04.2016
Senior Sales Team Leader
Sherkston Shores (now Sun Communities)
02.1993 - 06.2012
Associate of Arts - The Counselor Salesperson (5 Modules)
Wilson Learning
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