Janet Martinez

Positions in this function consult with customers, members, patients, providers, internal departments and/or external third parties on any or all of the following:- Consult with and coordinate initial set up and on-going treatment plan for specialty drug patients, including DURs, co-pay assistance, ancillary products, scheduling Pharmacist consults and/or RN visits, and liaison with provider offices on labs, refill orders and prior authorizations. - Review and advise on medications and treatment plans (based on review of medical case notes, medication list and lab results) to improve outcomes and avoid potential drug interactions. - Discuss with patients life issues affecting medication adherence and provide advice on improving drug regimen compliance. - Advise patients on alternate Rx fill strategies of retail versus mail order and options for financial assistance. - May outreach to providers on suspected medication abuse situations. - Review medication regimen for disease state for LTC facilities/ hospice care / RN case managers / Medical Directors / clients and provide summaries and guidance on future medication plans. Advice may include alternate drug therapies, stopping a medication and/or lower cost alternative. - Review medical case notes to determine on-going medication treatment plan and project future medication costs.

Applies knowledge/skills to complex activities.
- Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function.
- Often acts as a technical resource to others in own function.
- Anticipates customer needs and proactively identifies solutions.
- Solves complex problems on own; proactively identifies new solutions to problems.
- Plans, prioritizes, organizes and completes work to meet established objectives.
- Acts as a facilitator to resolve conflicts on team; seen as key team member on project teams spanning more than own function.

• Extensive work experience, possibly in multiple functions.
  - Work does not usually require established procedures.
  - Works independently.
  - Mentors others.
  - Acts as a resource for others.

Positions in the job family have responsibility for distribution of pharmaceutical products, activities involved in pharmacy clinical research or the management of pharmaceutical rebates.

Are you interested in making Pharmacy Technician a career instead of a job?

Come join a team committed to innovating healthcare and helping people on their path to better health. As a Pharmacy Technician with CVS Health, you will be a part of the Central Fill team, working in a closed-door pharmacy setting, and filling prescriptions on behalf of CVS pharmacy locations. You will play an integral role in producing and shipping a high volume of prescriptions, while working with an engaged team of pharmacists and technicians.

Work to fill patient prescriptions safely, accurately, and in a timely fashion.

• Manage, utilize, and maintain automatic dispensing systems.

• Ensure proper inventory management and workflow processes are followed to maintain an adequate stock of medication.

• Understand and follow applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security.

• Partner and work closely with shipping vendors. Follow proper protocols to assure accuracy, as you prepare and package prescriptions for delivery.

• Deliver results while balancing quality and efficiency in all tasks, maintain accuracy while consistently meeting workflow goals.

• Collaborate with internal teammates and pharmacists to complete necessary orders and identify opportunities for improvement as a team.

• Actively seek opportunities to expand clinical and technical knowledge.

• Leverage tools and training resources to develop basic drug understanding and technical expertise.

• Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
• Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
• Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
• Assisted patients in scheduling doctor and healthcare appointments.
• Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
• Served as an advocate for vulnerable populations within the healthcare system, addressing disparities in access to care and treatment outcomes.