Summary
Overview
Work History
Education
Skills
Timeline
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Janet McDuffie

Greenwood,IN

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Meijer. Expert in cash handling and customer service, demonstrating exceptional organizational abilities and professionalism. Achieved significant improvements in transaction accuracy and efficiency, embodying work ethic and integrity. Skilled in both team collaboration and independent problem-solving, ensuring high-quality customer relations.

Overview

11
11
years of professional experience

Work History

Cashier /Customer Service Cashier

Meijer
08.2018 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Redeemed coupons to discount purchases.
  • Operated cash register to record transactions accurately and efficiently.

Bookkeeping Assistant

County Market Grocery
07.2015 - 03.2016
  • Streamlined bookkeeping processes by implementing efficient accounting software and procedures.
  • Improved financial reporting accuracy with meticulous data entry and reconciliation tasks.
  • Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
  • Supported the development of accurate budgets by providing detailed expense tracking and analysis.
  • Guaranteed compliance with tax regulations by maintaining organized records and preparing required documentation.
  • Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
  • Managed vendor relationships effectively by processing payments on time, resolving disputes promptly, and negotiating favorable payment terms when necessary.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.

Cashier

Casey General Store
08.2014 - 07.2015
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Greeted customers entering store and responded promptly to customer needs.

Cook's Assistant

Villas Of Holly Brook
07.2013 - 07.2014
  • Worked with chef to prepare daily food specials and other supplies.
  • Prepared food orders to support waitstaff and other team members.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Followed recipes closely for consistent taste, quality and presentation.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Followed food safety practices and sanitation guidelines.
  • Cleaned and maintained work areas, equipment and utensils.
  • Removed trash and cleaned kitchen garbage containers.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.

Education

No Degree - Medical Assisting

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
03.2014

Associate of Science - Surgical Technology

Anthem College - Bryman School
Phoenix, AZ
12.2004

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Money Handling
  • Customer Relations
  • Cash Register Operation
  • Reliability and punctuality
  • Organizational abilities
  • Professionalism and Courtesy

Timeline

Cashier /Customer Service Cashier

Meijer
08.2018 - 06.2024

Bookkeeping Assistant

County Market Grocery
07.2015 - 03.2016

Cashier

Casey General Store
08.2014 - 07.2015

Cook's Assistant

Villas Of Holly Brook
07.2013 - 07.2014

No Degree - Medical Assisting

Maricopa Community Colleges - Estrella Mountain Community College

Associate of Science - Surgical Technology

Anthem College - Bryman School

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Janet McDuffie