Janet Mease
Forsyth,MO
Summary
Dedicated professional with extensive experience in customer service and operational management. Proven track record in enhancing efficiency and achieving strategic goals through effective leadership and process improvements. Expertise in overseeing daily operations, fostering collaboration, and driving organizational growth. Strong communicator with a focus on maximizing resources and ensuring service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Director of Operations
Life Enhancement Village Of The Ozarks
Nixa, Missouri
07.2012 - 07.2025
- Oversaw daily operations across multiple departments, aligning activities with strategic objectives.
- Developed and implemented strategies to enhance efficiency and reduce costs.
- Managed recruitment, training, and performance evaluations for diverse operational teams.
- Cultivated partnerships with local organizations to expand service offerings and resources.
- Led cross-functional teams in initiatives aimed at driving process improvements.
- Monitored departmental progress against established goals, ensuring regulatory compliance.
- Analyzed data trends to identify solutions for operational challenges.
- Coordinated communication between internal teams and external stakeholders to enhance collaboration.
L1MA level 1 medication aide
Life Enhancement Village Of The Ozarks
Nixa, Missouri
07.2012 - 07.2025
- Assisted residents with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance resident well-being.
- Maintained clean and safe living and common areas.
- Communicated effectively with healthcare staff regarding changes in resident health.
- Supported recreational activities to promote social interaction among residents.
- Documented resident care details accurately in logs and reports.
- Collaborated with team members to ensure coordinated care plans.
- Trained new aides on procedures and best practices for resident support.
Administrator Assistant
Life Enhancement Village Of The Ozarks
Nixa, Missouri
07.2012 - 07.2025
- Coordinated administrative tasks to enhance daily operations at Life Enhancement Village.
- Managed efficient scheduling and appointment setting for staff and residents.
- Organized events and activities to promote resident community engagement.
- Maintained accurate records and filing systems for essential documentation.
- Processed invoices in compliance with company accounting procedures.
- Created spreadsheets to track departmental expenses for budgeting purposes.
- Executed projects on time by resolving complex issues for senior leadership.
- Provided exceptional service to customers through face-to-face and phone interactions.
Kitchen Manager
Life Enhancement Village Of The Ozarks
Nixa, Missouri
07.2012 - 07.2025
- Oversaw daily kitchen operations, enforcing compliance with health regulations and sanitation protocols.
- Trained new kitchen staff, promoting skill development and teamwork among team members.
- Created menus aligned with seasonal ingredients and dietary preferences of residents.
- Maintained inventory accuracy by ordering supplies and monitoring stock levels proactively.
- Collaborated with nutritionists to design balanced meals that cater to specific dietary needs.
- Conducted regular inspections of equipment to identify maintenance needs and ensure functionality.
- Established kitchen policies and procedures to uphold quality standards and efficiency.
- Addressed customer concerns swiftly, maintaining a welcoming atmosphere for guests.
Housekeeping Supervisor
Life Enhancement Village Of The Ozarks
Nixa, Missouri
07.2012 - 07.2025
- Supervised daily cleaning operations and staff performance to ensure high standards.
- Developed training programs for new housekeeping staff, emphasizing best practices.
- Ensured compliance with safety and sanitation standards across all areas.
- Managed inventory of cleaning supplies and equipment to meet operational needs.
- Conducted regular inspections to uphold cleanliness and organization standards.
- Scheduled and coordinated housekeeping tasks to enhance workflow efficiency.
- Collaborated with departments to address guest concerns in a timely manner.
- Provided feedback and support to staff, fostering continuous improvement efforts.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Lead level One Medication Aide
Life Enhancement Village Of The Ozarks
Nixa, Missouri
07.2012 - 07.2025
- Administered medications according to prescribed guidelines and schedules.
- Monitored patient responses to medications and reported changes to nursing staff.
- Maintained accurate medication records per healthcare regulations.
- Collaborated with healthcare team to develop individualized patient care plans.
- Educated patients about medications, including dosage and side effects.
- Conducted inventory checks of medications and supplies for timely reordering.
- Verified patient identity before administering medications to ensure safety.
- Provided support in activities of daily living, promoting patient comfort and dignity.
assistant to Director of nursing
Life Enhancement Village Of The Ozarks
Nixa, Missouri
07.2011 - 07.2025
- Maintained accurate records of resident care and activity participation.
- Organized supplies and equipment for diverse programs and events.
- Facilitated family visits to enhance relationships between residents and families.
- Ensured safety and cleanliness of environment for residents and visitors.
- Supported new staff through comprehensive training on operational procedures.
- Greeted visitors and guests in a professional manner to create positive first impressions.
- Handled confidential information with integrity while archiving materials per established procedures.
Education
High School Diploma -
Forsyth High School
Forsyth, MO05-1995
Skills
- Operations management and oversight
- Performance evaluation and improvement
- Regulatory compliance and policy development
- Team leadership and teamwork
- Problem solving and conflict resolution
- Training development and employee engagement
- Facilities management and operations administration
- Risk management and crisis management
- General management and administration
- Workforce planning and performance management
- Customer service and corporate communications
- Written communication and professional demeanor
Certification
- Level One Malediction Aide
- Pharmacy Tech
Timeline
Executive Director of Operations
Life Enhancement Village Of The Ozarks
07.2012 - 07.2025
L1MA level 1 medication aide
Life Enhancement Village Of The Ozarks
07.2012 - 07.2025
Administrator Assistant
Life Enhancement Village Of The Ozarks
07.2012 - 07.2025
Kitchen Manager
Life Enhancement Village Of The Ozarks
07.2012 - 07.2025
Housekeeping Supervisor
Life Enhancement Village Of The Ozarks
07.2012 - 07.2025
Lead level One Medication Aide
Life Enhancement Village Of The Ozarks
07.2012 - 07.2025
assistant to Director of nursing
Life Enhancement Village Of The Ozarks
07.2011 - 07.2025
High School Diploma -
Forsyth High School
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