JANET MEDINA
Denver,CO
Summary
Committed people leader focused on creating an environment that is conducive to achieving increased sales and better processes.
Developed key skills in fast-paced sales environment, including team leadership, strategic planning, and customer relationship management. Proven ability to drive sales growth and enhance team performance. Looking to transition these skills into new field, contributing to dynamic and results-oriented team.
Overview
9
9
years of professional experience
Work History
Sales Manager - Google Chrome
MarketStar
06.2022 - Current
- Consistently meeting quarterly sales targets for the LATAM SDR Team by over120%
- Increased sales revenue by developing and implementing effective sales strategies.
- Experience B2B sales, team leadership, and CRM
- Took over new outbound NORTHAM pilot project and increased % from 0.2% to 9%
- Participate in client relationship management by providing feedback
- Built a successful onboarding plan for new hires in the North America and Latin America regions
- Conduct weekly, monthly and quarterly business reviews with clients, supporting in creation and execution of content
- Provide insight to Google and leadership by making recommendations around strategies, tactics, and changes for program success
- Development of career plans to help elevate and prepare SDR's for the next step
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Manager - Google Workspace
MarketStar
02.2021 - 06.2022
- Improved the program performance distribution from29% reaching goal to85%
- Implemented new processes, which Increased revenue by20%
- Team achieved a quota over100% of quota for four consecutive quarters
- Responsible for hiring and developing employees by using the4 stages of development
- Developing and tailoring cadences to the selling methodology
Process Improvement and Development Analyst
Snap Finance
01.2019 - 04.2019
- Assisted management in discovery opportunities to improve and implement changes in all departments
- Collaboration with various departments and subject matter experts
- Detail-oriented mindset to consume and digest large amounts of data
- Communicate to project teams on any red flags of schedule delay, resource constraints, or any outstanding issues that require attention
- Continuing professional development to build and develop skills emerging project management techniques, methods, and best practices
Merchant Support Supervisor
Snap Finance
12.2017 - 01.2019
- Onboarded, trained, developed, managed, and motivated Team Leaders to help drive a high performing team by going over strengths, monthly metrics and goal setting while implementing company processes and procedures
- Collected data in3C around agent performance to identify suboptimal behaviors and offer corrective solutions
- Developed and improved processes with management to enhance the experience for the team and merchants
- Critical coaching conversations with team members who were underperforming
Merchant Support Leader
Snap Finance
01.2017 - 12.2017
- Conducted weekly coaching and training sessions to ensure metrics and goals are being met by each representative
- Provided recommendations to leadership for the creation of new products and procedures, and was then tasked with their implementation and roll out
- Communicated effectively with immediate supervisor and the Department Managers on issues and concerns
- Handled SUP escalation calls to de-escalate Merchant concerns and maintain good relations
Merchant Support Funder Processor
Snap Finance
07.2016 - 01.2017
- Found irregularities in applications and merchant accounts while spotting invoice violations that are not compliant with procedures
- Communicated with our Client Success Manager and Area Sales Representatives for merchant improvement and training
- Negotiated with merchants to keep our relationships intact
- Reviewed data in the queues to ensure that receipts and merchant funding was in a timely manner while manually calculating large amounts of money
Merchant Support Representative
Snap Finance
02.2016 - 07.2016
- Build relationships with merchants to improve their experience
- Handled denial calls to assist in getting a merchant an approval for customer due to customer credit score
- Send merchants reporting when needed to assist in their business
- Communicate with SNAP employees in the field to assist with issues or concerns
- Followed-up with merchant issues in a timely manner, to build trust, and to ensure merchant performance
Education
High School Diploma -
UDG
Skills
- Leadership
- Project Management Skills
- Emotional Intelligence
- Relationship Management
- Microsoft Office
- Google Workspace
- Salesforce
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Client relationship management
Languages
Spanish
English
Hobbies and Interests
Skiing, Gaming
Hobbies
Games and Skiing
Timeline
Sales Manager - Google Chrome
MarketStar
06.2022 - Current
Sales Manager - Google Workspace
MarketStar
02.2021 - 06.2022
Process Improvement and Development Analyst
Snap Finance
01.2019 - 04.2019
Merchant Support Supervisor
Snap Finance
12.2017 - 01.2019
Merchant Support Leader
Snap Finance
01.2017 - 12.2017
Merchant Support Funder Processor
Snap Finance
07.2016 - 01.2017
Merchant Support Representative
Snap Finance
02.2016 - 07.2016
High School Diploma -
UDG
Similar Profiles
MOHAMMED ANSHIFMOHAMMED ANSHIF
Sales Development Manager at MarketStarSales Development Manager at MarketStar
Sri TejaSri Teja
Operations Team Lead at MarketStarOperations Team Lead at MarketStar
Rahul NairRahul Nair
Strategic Sales Analyst at MarketStarStrategic Sales Analyst at MarketStar