Janet Mendoza
Anaheim,CA
Summary
Devoted Caregiver, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions. Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Private Caregiver
Self Employed
04.2016 - Current
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Administered medication as directed by physician.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
Customer Service Representative
Global Cash Card
01.2015 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Nursing
American Career College
Anaheim, CA09.2024
GED -
Long Beach Adult School
Long Beach, CA02.2007
Skills
- Organizational abilities
- Medical Equipment Operation
- Client documentation
- Medication Administration
- Transportation Services
- Strong Ethics
- End of life care
- Problem-Solving
- Medical record-keeping
- Heavy Lifting
- Documentation
- Time Management
- Medical Records Management
- ADL Assistance
Certification
- Certified CNA
- CPR certified
- Sales Essentials Certificate
Timeline
Private Caregiver
Self Employed
04.2016 - Current
Customer Service Representative
Global Cash Card
01.2015 - 01.2021
Bachelor of Science - Nursing
American Career College
GED -
Long Beach Adult School