Janet Mercer
Apopka,FL
Summary
Results-oriented management professional with a track record of driving high-level outcomes and fostering team motivation. Demonstrates exceptional leadership and communication skills, ensuring strong interpersonal relationships and effective planning. Committed to maintaining excellent resident and owner relations through professional interactions and a focus on customer service. Proven ability to navigate challenges to enhance financial performance and occupancy growth in community settings.
Overview
15
15
years of professional experience
Work History
Dominium Management Services
Orlando, USA
03.2021 - Current
- Managed seven staff members to maintain high operational standards.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Scheduled maintenance, negotiated vendor pricing, and conducted property inspections for optimal condition.
- Resolved emergency maintenance issues swiftly to minimize downtime.
- Oversaw monthly budget adherence and prepared annual financial projections.
- Processed weekly invoices and compiled comprehensive monthly reports for management.
- Utilized online platforms for resident acquisition through targeted advertising and lead follow-up.
- Handled housing authority paperwork promptly to ensure smooth inspection processes.
- Collaborated with code enforcement officers to address violations urgently.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Managed multiple projects simultaneously, ensuring deadlines are met.
Senior Community Manager
Carroll Management Group/Peak Living
Orlando, Florida
02.2011 - 01.2021
- I have worked at thirteen different properties, conventional, tax credit, and section 8
- All properties were brought back on line financially, occupancy, staff performance and resident retention.
- Train New Community Managers
- Property Take Overs: Assist in the diligence of new properties
- Oversee Property Renovations
- Tenant Relations: Develops rental agreement, selects qualified residents, collects and deposits rents, enforces terms of rental agreements, resolves resident’s complaints, and oversees eviction proceeding if necessary.
- Facilities Management: Schedules maintenance and repairs, negotiate vendors pricing, regularly inspects property to ensure it is in good working order, and quickly resolves emergency maintenance issues.
- Budget: Oversee monthly budget to ensure property stays in line with allocated budget amounts. Also, prepare yearly budget for property.
- Marketing: Keep property occupied using but limited to online internet sources to qualify residents through advertising, lead follow up and property showing for prospective residents.
- Facilities Reporting: Keeps financial records for property operations, creates monthly financial reports for property owner.
- Owner and Upper Management Relations: Keeps open dialogue with property owner and upper management on vacancies, residents, physical condition of property and financial issues.
- Developed and implemented strategies to increase community engagement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Developed comprehensive documentation for internal use.
- Improved NOI through rent growth and expense management.
- Researched new trends in the digital space and adapted accordingly.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Oversaw the recruitment and training of new community team members.
- Developed and enforced community guidelines to maintain a positive environment.
- Trained and mentored junior staff on community management best practices and policies.
- Analyzed market trends to identify opportunities for improving resident services and amenities.
- Maintained compliance with property regulations and ensured adherence to company standards.
- Identified new opportunities for growth through analysis of existing customer base.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Education
Skills
- RAM and CAM management
- Team leadership
- Financial reporting
- Compliance management
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Teamwork and collaboration
- NALP proficiency
- Yardi 60 expertise
- Rent manager skills
- Critical thinking
Accomplishments
• 2017 Property Crime Award
• 2017 Mentoring Program
• Property of the Quarter (seven times throughout employment with Sky Pines)
• 2016 and 2017 Boys and Girls Club of America Mentoring Award
• Top Dog Award (two times throughout employment with Carroll Management)
• Big Deal Award (three times with Peak Living)
• 2017 Mentoring Program
• Property of the Quarter (seven times throughout employment with Sky Pines)
• 2016 and 2017 Boys and Girls Club of America Mentoring Award
• Top Dog Award (two times throughout employment with Carroll Management)
• Big Deal Award (three times with Peak Living)
References
Available upon request.
Timeline
Dominium Management Services
03.2021 - Current
Senior Community Manager
Carroll Management Group/Peak Living
02.2011 - 01.2021